Customer Care Executive

Quantixtech Solutions Pvt Ltd.; Nadiad; On-site; INR 150,000 - 240,000; Full time

Job summary

An established industry player is seeking a Customer Care Executive to join their dynamic team. This entry-level position is perfect for individuals with a technical background and a passion for customer service. You will be responsible for installing e-learning software, troubleshooting technical issues, and ensuring timely service delivery. If you are proactive, hardworking, and fluent in Gujarati, this role offers a fantastic opportunity to grow in the IT Services sector while making a positive impact on customer satisfaction. Join a forward-thinking company that values excellence and innovation in customer care!

Qualifications

• Fluency in Gujarati is mandatory for effective communication.
• Basic knowledge of hardware/software networking is required.

Responsibilities

• Install e-learning software at customer locations.
• Troubleshoot software issues and address technical queries.

Skills

Fluency in Gujarati

Software/Hardware Networking

Sales

Education

HSC (Higher Secondary Certificate)

Job description

Customer Care Executive

Job Location: Nadiad/Anand, Dahod/Godhra, Jamnagar, Bhuj/Gandhidham, Mehsana

Compensation: ₹1,50,000 to ₹2,40,000 per annum, based on the candidate’s skills and experience.

Job Description

• Install e-learning software at customer locations.
• Troubleshoot software issues and address technical queries related to software and hardware.
• Coordinate with the development team to resolve major or recurring customer issues.
• Ensure timely and proper service delivery to customers.

Desired Profile

• Fluency in Gujarati is mandatory.
• Basic knowledge of hardware/software networking.
• Familiarity with operating systems like Windows and Linux is preferred.
• Hardworking and goal-oriented individual with a proactive mindset.

Experience

6 months to 2 years

Industry Type

IT – Sales & Marketing

Functional Area

Customer Service

Education

Minimum HSC (Higher Secondary Certificate) or above

Key Skills

• Software/Hardware Networking
• Sales

This role is ideal for candidates with a technical background, excellent communication skills, and a strong focus on customer satisfaction, ensuring service excellence.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting