Customer Care Executive

Talent Corner Hr Services; Mumbai City; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Corner Hr Services in Mumbai is seeking a Customer Care Executive for the GIC channel to manage policy renewal coordination between clients and insurance companies. The ideal candidate should have 1-2+ years in General Insurance and strong communication skills.

You will handle MIS reporting, MS Excel tasks, and professional email communications, maintain accurate renewal records, and ensure timely follow-ups and closures in a target-driven environment.

Qualifications

• 1-2+ years of experience in General Insurance / Insurance Customer Service / Policy Renewals.
• Experience with MIS, MS Excel and email communication.
• Strong verbal and written communication skills.
• Organized, detail-oriented and target-driven.

Responsibilities

• Coordinate with clients and insurance companies for policy renewals.
• Follow up with clients regarding upcoming and pending renewals.
• Coordinate with insurers to ensure timely renewal processing.
• Handle client queries related to policies and renewals.
• Maintain accurate renewal records and update renewal information.
• Prepare and maintain MIS reports related to renewals and customer activities.
• Manage professional email communication with clients and insurers.
• Ensure regular follow-ups and timely closure of renewal cases.
• Coordinate with internal teams to resolve customer and policy-related issues.

Skills

Policy renewals experience

General Insurance domain

Communication skills

Customer service

Tools

MS Excel

Email systems

Job description

Job Title: Customer Care Executive GIC Channel

Location: Lower Parel, Mumbai
Experience: 1-2+ Years
Open Position: 1

Job Summary

We are looking for a customer-focused Customer Care Executive to manage policy renewal coordination between clients and insurance companies. The ideal candidate should have experience in the General Insurance industry, strong communication skills, and good knowledge of MIS and email communication.

Key Responsibilities

• Coordinate with clients and insurance companies for policy renewals.
• Follow up with clients regarding upcoming and pending policy renewals.
• Coordinate with insurance companies to ensure timely renewal processing.
• Handle client queries and provide timely assistance related to policies and renewals.
• Maintain accurate records and update renewal-related information.
• Prepare and maintain MIS reports related to renewals and customer activities.
• Manage professional email communication with clients and insurance companies.
• Ensure regular follow-ups and timely closure of renewal cases.
• Coordinate with internal teams to resolve customer and policy-related issues.

Candidate Profile

• 1-2+ years of experience in General Insurance / Insurance Customer Service / Policy Renewals.
• Candidates from a General Insurance Sales background will be preferred.
• Candidates with Health Insurance and Travel Insurance experience are highly recommended.
• Good knowledge of MIS, MS Excel, and Email Communication.
• Strong verbal and written communication skills.
• Good follow-up, coordination, and customer-handling abilities.
• Should be organized, detail-oriented, and comfortable working in a target-driven environment.

Preferred Industry Experience

General Insurance | Health Insurance | Travel Insurance | Insurance Sales | Policy Renewals | Customer Service | GIC Channel