Fixed sat sun off | Customer Support Executive | Apply now

JobShop; Bengaluru; On-site; INR 350,000 - 450,000; Full time

Benefits offered by this job

Night shift allowance up to ₹4,000

Freshers welcome

Performance incentives

Job summary

JobShop in Bengaluru is hiring a Customer Service Executive for an International Voice Process (US Healthcare). Freshers are welcome. You will assist US customers with healthcare-related queries and deliver excellent service.

Night shift is required with a night allowance up to ₹4,000. 22 take home salary plus performance incentives on a work-from-office model.

Qualifications

• Freshers welcome; all graduates/diploma/PUC eligible.
• Excellent English communication skills mandatory.
• Willing to work night shifts.

Responsibilities

• Handle inbound customer calls and resolve healthcare queries.
• Provide information on benefits, eligibility, claims, coverage, and ID cards.
• Verify customer details and maintain data confidentiality.
• Update customer information in CRM.
• Follow process guidelines and quality standards.

Skills

Verbal communication

Listening

Problem solving

Typing

Basic computer skills

Customer focus

Adaptability

Quick learner

Education

Any Graduate • Diploma • PUC

Tools

CRM software

Job description

Greetings from JobShop,

India's Largest BPO Recruitment Company

Customer Service Executive International Voice Process (US Healthcare) | Freshers Welcome

Location: Bengaluru
CTC: 22 Take Home + Performance Incentives
Shift: Night Shift (US Process) and Night Allowence Upto 4k

2 Way Free Can Sat and Snday Fized Off

Work Mode: Work From Office

About the Role

Kickstart your career with a leading International BPO in a US Healthcare Voice Process. Freshers are encouraged to apply. You will assist US customers with healthcare-related queries and deliver excellent customer service.

Key Responsibilities

• Handle inbound customer calls and resolve healthcare-related queries
• Provide information on benefits, eligibility, claims, coverage, and ID cards
• Verify customer details and maintain data confidentiality
• Update customer information accurately in CRM systems
• Follow process guidelines, quality standards, and compliance requirements

Eligibility

• Freshers Welcome | Experienced candidates can also apply
• Any Graduate / Diploma / PUC eligible
• Excellent English communication skills (mandatory)
• Willing to work in night shifts

Required Skills

• Strong verbal communication skills
• Good listening and problem-solving ability
• Basic computer and typing skills
• Positive attitude and customer-focused approach
• Quick learner with adaptability

Selection Process

HR Round Communication Assessment Operations Round Offer Letter