Customer Care Executive

Enerjazz (YC S21); Delhi; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Growth opportunities within the company

Stable role with incentives and ESOP pathway

Job summary

A renewable energy company in Delhi is looking for a Customer Care Executive. The role involves making outbound calls to existing battery customers, handling payment reminders, and gathering feedback. Candidates must have clear Hindi communication skills and a customer-friendly tone. The position offers growth opportunities and a full-time employment type. It's an entry-level role requiring basic computer knowledge and the ability to maintain professionalism during calls.

Qualifications

• Clear Hindi communication required for customer interaction.
• Basic computer skills needed for CRM and Google Sheets.
• Experience in customer service preferred but not mandatory.

Responsibilities

• Make outbound calls for payment reminders and service checks.
• Greet customers as per Enerjazz brand standards.
• Update call outcomes accurately in the CRM.
• Update all call outcomes in the CRM/Google Sheets.
• Record customer issues and escalate them to relevant teams.
• Maintain accuracy in payment status updates.
• Follow scripts and SOPs during calls.
• Achieve daily/weekly call volume targets.
• Maintain high levels of politeness, patience, and professionalism.

Skills

Clear Hindi communication

Polite and customer-friendly tone

Basic computer knowledge (CRM, Sheets)

Ability to handle repetitive calls

English-speaking ability

Job description

Overview

Job Title: Customer Care Executive | Location: Delhi NCR | Department: Customer Experience | Reporting To: Customer Support Manager

This Enerjazz (YC S21) role involves being the first point of contact for existing battery customers. You will handle outbound support calls, payment reminders, and feedback collection while ensuring customers feel respected, supported, and guided.

Base pay range

This range is provided by Enerjazz (YC S21). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Make outbound calls to customers for payment reminders, service checks, and feedback.
• Greet customers politely and professionally as the Enerjazz brand voice.
• Provide clarity on payment dates, payment modes, and late fee rules.
• Update all call outcomes in the CRM/Google Sheets.
• Record customer issues and escalate them to relevant teams.
• Maintain accuracy in payment status updates.
• Follow scripts and SOPs during calls.
• Achieve daily/weekly call volume targets.
• Maintain high levels of politeness, patience, and professionalism.

Required Skills & Competencies

• Must-Have: Clear Hindi communication; polite and customer-friendly tone.
• Basic computer knowledge (CRM, Sheets, WhatsApp workflows).
• Ability to handle repetitive calls without dropping quality.

Good to Have

• Experience in customer service or telecalling.
• Experience in collections, loans, or EMI-based services.
• English-speaking ability.

KPIs You Will Own

• Call Accuracy: > 95%
• Daily Call Completion Target: 100%
• EMI Reminder Compliance Rate: > 90%
• CSAT (Positive Customer Feedbacks): > 5 per week

Why Join Enerjazz?

• Become a core member of the team shaping the customer experience.
• Opportunity to grow into Senior Executive → Team Lead → Trainer.
• Stable role with incentives & ESOP pathway as the company scales.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Renewable Energy
• Semiconductor Manufacturing

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