Customer Care Executive

Allen Lund Company, LLC; Chandigarh; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Competitive salary and performance‑in‑

Comprehensive training and development

A supportive and collaborative work环境

Job summary

Allen Lund Company, LLC in Chandigarh, India, is seeking a dedicated Customer Care Executive with 2–3 years in a call center or customer service role.

You will handle customer inquiries about logistics services, maintain records, and collaborate with the team to improve service quality while meeting performance metrics. This role offers comprehensive training and a supportive environment.

Qualifications

• 2-3 years of experience in a call center or customer service role.
• Working knowledge of logistics and or supply chain operations is a plus
• Strong verbal and written communication skills.
• Ability to handle difficult situations and maintain composure under pressure.
• Proficient in using call center software and CRM tools.
• Excellent problem-solving skills and attention to detail.
• Flexibility to adapt to changing work environments and schedules.

Responsibilities

• Handle incoming and outgoing calls with professionalism and courtesy.
• Provide accurate information to customers regarding our logistics services.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain detailed and accurate records of customer interactions in the database.
• Collaborate with team members to enhance customer satisfaction and improve service processes.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Skills

Communication skills

Problem solving

Customer service mindset

Team collaboration

Tools

CRM tools

Call center software

Job description

About the Company: Allen Lund company is a Nationwide Logistics provider in the US and Canada. We have 41 offices and over 650,000 shipments managed annually. The company is Headquartered in Los Angeles with 2 offices in India

Job Summary: We are seeking a dedicated and skilled Customer care Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities:

• Handle incoming and outgoing calls with professionalism and courtesy.
• Provide accurate information to customers regarding our logistics services.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain detailed and accurate records of customer interactions in the database.
• Collaborate with team members to enhance customer satisfaction and improve service processes.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications:

• 2-3 years of experience in a call center or customer service role.
• Working knowledge of logistics and or supply chain operations is a plus
• Strong verbal and written communication skills.
• Ability to handle difficult situations and maintain composure under pressure.
• Proficient in using call center software and CRM tools.
• Excellent problem-solving skills and attention to detail.
• Flexibility to adapt to changing work environments and schedules.

Shift: Rotating Shift ( all 3 Shifts)

Experience: 2-3 years

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training and development programs.
• A supportive and collaborative work environment.