Customer Care Executive

Globiva; Bengaluru; On-site; INR 279,000 - 391,000; Full time

Job summary

Globiva in Bengaluru is seeking a Customer Support Executive to manage inbound calls and resolve queries with a focus on delivering excellent service. The role requires 6 months to 1 year of customer support or BPO experience and proficiency in Hindi and English.

You will work in voice and blended processes from Ulsoor/Indiranagar Kadubeesanahalli locations with rotational shifts and a six-day work week, ensuring quality service and achievement of targets.

Qualifications

• 6 Months – 1 Year Customer Support/BPO experience mandatory
• Good communication skills Hindi & English
• Voice/blended process experience preferred
• Customer-focused approach

Responsibilities

• Handle inbound customer calls and resolve customer queries.
• Provide excellent customer service and ensure customer satisfaction.
• Handle voice and blended customer interactions.
• Follow process guidelines and achieve assigned targets.
• Maintain quality and productivity standards

Skills

Good communication skills

Hindi & English

Job description

URGENT HIRING CUSTOMER SUPPORT EXECUTIVE

Position: Customer Support Executive

Domain: Customer Support

Process: Voice & Blended Process

Experience: 6 Months 1 Year Mandatory

Salary: 25,000 – 35,000 CTC per month

Location: Ulsoor & Indiranagar, Kadubeesanahalli location Bengaluru

Key Responsibilities:

Handle inbound customer calls and resolve customer queries.

Provide excellent customer service and ensure customer satisfaction.

Handle voice and blended customer interactions.

Follow process guidelines and achieve assigned targets.

Maintain quality and productivity standards.

Eligibility :

6 Months – 1 Year Customer Support/BPO experience mandatory

Good communication skills Hindi & English

Voice/blended process experience preferred

Customer-focused approach

Work Details

6 Days Working

1 Rotational Week Off & Rotational shift

Ulsoor & Indiranagar, Bengaluru

25K – 35K CTC