CUSTOMER CARE ASSOCIATE

Multiplier; Kolkata District; On-site; INR 183,000 - 219,000; Full time

Job summary

Multiplier in Kolkata is seeking a Customer Care Associate to lead and guide the local sales team across West Bengal. This full-time role involves coordinating training, setting targets, and driving customer-facing activity to boost brand presence.

The position emphasizes hands-on travel to client sites, direct interactions with customers, and a mix of calls, emails, and face-to-face meetings to close sales. Monthly compensation is reflected as a fixed package.

Qualifications

• Proven ability to manage and train a sales team.
• Strong communication and interpersonal skills.
• Customer-focused with problem-solving mindset.

Responsibilities

• Managing, training, and guiding the sales team within the assigned territory.
• Setting realistic sales targets for the team to achieve.
• Monitoring team performance and motivating members to meet targets.
• Collecting customer feedback and reporting to senior management.
• Traveling to customers to present offerings and build brand awareness.
• Using outbound calls, emails, and meetings to close sales.

Job description

CUSTOMER CARE ASSOCIATE

KOLKATA, WEST BENGAL Full Time 18000Rs. - 18000Rs.

• Managing, training, and providing overall guidance to the sales team of an assigned territory.


• Setting reasonable sales targets to be achieved by the sales team.


• Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.


• Collecting customer feedback and providing updates to senior management.


• Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.


• Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales