CUSTOMER CARE ASSOCIATE

Multiplier; Chandigarh; On-site; INR 127,000 - 212,000; Full time

Job summary

Multiplier is seeking a Customer Care Associate in Chandigarh to lead and train the sales team within an assigned territory. The role focuses on achieving targets through proactive coaching, monitoring performance, and building strong customer relationships.

The candidate will travel to customers, conduct outbound calls, emails, and face-to-face meetings to close sales, and report feedback to senior management. It is a full-time on-site position in Chandigarh.

Qualifications

• Experience leading a sales or customer care team.
• Proven ability to meet targets and drive sales.
• Willingness to travel within the territory.

Responsibilities

• Lead and train the sales team in the assigned territory.
• Set sales targets and guide the team to achieve them.
• Monitor performance and motivate the team to exceed targets.
• Collect customer feedback and report to management.
• Travel to customers to present offerings and build brand awareness.
• Use calls, emails, and meetings to close sales.

Skills

Sales leadership

Target setting

Performance monitoring

Customer feedback

Outbound calling

Job description

CUSTOMER CARE ASSOCIATE

CHANDIGARH, CHANDIGARH Full Time 19000Rs. - 19000Rs.

• Managing, training, and providing overall guidance to the sales team of an assigned territory.
• Setting reasonable sales targets to be achieved by the sales team.
• Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.
• Collecting customer feedback and providing updates to senior management.
• Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.
• Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales