Senior Executive - Debt Management Services - Consumer

Bajaj Finance; Darbhanga; On-site; INR 350,000 - 520,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to oversee recovery of overdue payments on loans or credit accounts in India. You will coordinate with customers, agencies, and internal teams to hit targets while ensuring compliance with legal guidelines and maintaining meticulous records.

The role involves developing collection strategies, tracking cases, and reporting performance to senior management.

Qualifications

• Targets collections performance through customer visits and agency coordination.
• Maintain records of interactions and transactions for auditability.
• Prepare regular reports on collection activities and performance.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking and resolution within agreed timelines.
• Portfolio Management and Debt Collection Strategy.

Skills

Debt collection

Portfolio management

Regulatory compliance

Risk management

Team leadership

Vendor management

Reporting & analysis

Case tracking

Daily DRR management

Legal guidelines adherence

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients