Customer Support Executive

Jobgether; India; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Health insurance

PF benefits

ESI benefits

Informal dress code

Career development

Professional learning

Job summary

Partner company in India is seeking a Customer Support Executive focused on PTL operations to coordinate end-to-end shipments, manage transporter partners, and respond to customer inquiries.

You will monitor delivery progress, provide regular MIS updates, and work with internal teams to optimize processes and ensure high service quality in a fast-paced logistics environment. Proficiency in Hindi and English is required for client communication.

Qualifications

• Experience in customer support or logistics coordination is preferred.
• Proficiency with MIS reporting and data analysis.
• Excellent communication skills in English and Hindi.
• Understanding of logistics, transportation operations, and warehousing.

Responsibilities

• Support end-to-end PTL (Part Truckload) operations and load planning.
• Coordinate with transporters and clients for dispatch schedules and cargo movements.
• Manage customer queries and escalations to ensure timely resolutions.
• Prepare and update PTL MIS reports for operational decision-making.
• Monitor delivery progress and provide status updates to stakeholders.
• Collaborate with internal teams to improve service quality and processes.

Skills

MIS reporting

Data analysis

Customer coordination

Verbal & written communication

Tools

Microsoft Excel

Microsoft Word

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Executive based in India.

As a Customer Support Executive specializing in Part Truckload (PTL) operations, you will play an important role in ensuring smooth logistics coordination and delivering an excellent customer experience. You will support end-to-end shipment operations, helping coordinate transporters, clients, dispatch schedules, and cargo movements. Your role will involve managing customer queries and escalations, monitoring delivery progress, and ensuring timely resolution of operational issues. You will also contribute to accurate management reporting and operational performance tracking through regular MIS updates and data analysis. Working closely with internal operations teams and external partners, you will help improve service quality, optimize processes, and maintain efficient logistics operations. This is an excellent opportunity for a proactive and organized professional looking to grow within the logistics and supply chain industry.

Accountabilities

• PTL Operations Coordination: Support and monitor end-to-end Part Truckload (PTL) operations, ensuring efficient load planning, vehicle utilization, route optimization, and timely deliveries.
• Shipment & Transport Management: Coordinate with transporters and clients to organize dispatch schedules, arrange vehicle placements, monitor cargo movements, and ensure smooth shipment execution.
• Customer Relationship Management: Maintain strong relationships with clients through proactive communication, regular follow-ups, and timely updates regarding shipment status and delivery schedules.
• Customer Query & Escalation Management: Handle customer concerns, operational complaints, and service escalations efficiently, ensuring prompt resolutions and high levels of customer satisfaction.
• MIS Reporting & Documentation: Prepare, maintain, and update daily and periodic PTL Management Information System (MIS) reports, ensuring data accuracy and timely submission to support operational decision-making.
• Team Coordination & Supervision: Coordinate with the PTL operations team, allocate responsibilities, monitor performance, and encourage accountability and operational excellence.
• Safety & Regulatory Compliance: Ensure adherence to applicable safety procedures and regulatory requirements during vehicle loading, unloading, transportation, and delivery operations.
• Operational Performance Analysis: Analyze logistics and operational data to identify inefficiencies, monitor service performance, and recommend opportunities for cost reduction and productivity improvement.
• Process Optimization: Contribute to continuous improvement initiatives by identifying operational challenges and implementing effective processes, technology solutions, and industry best practices.
• Service Quality Improvement: Work collaboratively with internal teams and external stakeholders to enhance delivery efficiency, operational reliability, and the overall customer experience.

Requirements

• Previous experience in customer support, logistics coordination, transportation operations, or a related field is preferred.
• Good understanding of the logistics, transportation, freight forwarding, and warehousing industry.
• Knowledge of Part Truckload (PTL) operations, shipment coordination, and transport management is an advantage.
• Proficiency in Microsoft Excel and Microsoft Word, with the ability to manage operational records and prepare accurate reports.
• Experience using Management Information Systems (MIS) for reporting, data tracking, and operational analysis.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients, transporters, and internal teams.
• Fluency in Hindi (mandatory) and good working proficiency in English.
• Strong problem-solving and analytical skills, with the ability to handle operational challenges and customer escalations effectively.
• Good organizational and time-management skills, with the ability to manage multiple shipments, priorities, and follow-ups simultaneously.
• Leadership and team coordination abilities, with the capacity to guide, motivate, and support team members.
• Customer-focused mindset with strong interpersonal skills and a commitment to delivering high-quality service.
• Ability to work in a fast-paced logistics environment while maintaining accuracy, accountability, and attention to detail.

Benefits

• Health insurance coverage.
• Provident Fund (PF) benefits.
• Employee State Insurance (ESI) benefits.
• Informal dress code and relaxed workplace environment.
• Opportunity to develop expertise in logistics, transportation, and supply chain operations.
• Exposure to customer relationship management, operational coordination, and performance reporting.
• Opportunities for professional learning and career development.