Customer Advisor

Goodfit; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

CheQ is seeking a Customer Support Advisor to join our Bengaluru office. You’ll handle customer inquiries via email, chat, and outbound calls, delivering clear, friendly help for fintech products. Fluency in English and Hindi is required, and 0–2 years of experience in support is ideal.

Expect a dynamic, fast-paced environment with rotational shifts, a 6-day work week, and opportunities to grow with a company already shaping India's credit journey.

Qualifications

• 0-2 years of experience in customer support, customer service, or customer operations.
• Hands-on experience in outbound calling and chat support.
• Good communication skills in English and Hindi (both are required).
• Must be located in Bangalore and ready to work from the office.
• Comfortable with rotational shifts and a 6-day work week.

Responsibilities

• Respond to customer inquiries through written communication channels, such as emails or chat, as well as the outbound calling channel.
• Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions.
• Collaborate with team members to elevate and resolve complex issues as needed.
• Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process.

Skills

Outbound calling

Chat support

English & Hindi

Customer service

Job description

ROLE: Customer Support Advisor

LOCATION: Bengaluru

About CheQ At CheQ, we’re turning the chaos of credit into a journey that’s clear, rewarding, and even a little fun. With ₹80,000 Cr+ in lifetime payments, a growing tribe of users (30%+ using more than two products), and $16M raised from marquee investors, we’re fast becoming India’s favorite way to go from credit-stressed to credit-smart. Founded by ex-Flipkart leader Aditya Soni and backed by 3one4 Capital, Venture Highway, Ram Shriram, Lloyd Mathias and more, CheQ isn’t just another fintech, it’s a full-stack credit experience. Here’s what makes us different: Credit, simplified Track, pay, and optimise every credit card, loan, and bill in one smooth dashboard. AI that actually helps Meet Wisor, India’s first AI-powered credit advisor giving real financial intelligence, not just data. More than payments Rewards, instant loans, and an embedded wallet all stitched into one seamless journey. We’re here to make managing money feel less like a chore and more like a win

What you’ll be doing

Join our dynamic team at CheQ, a leading player in the credit management industry. We're seeking talented individuals to fill the role of customer support executive, responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and finance products.

• Respond to customer inquiries through written communication channels, such as emails or chat, as well as the outbound calling channel.
• Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions.
• Collaborate with team members to elevate and resolve complex issues as needed.
• Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process.

What you’ll need

• 0-2 years of experience in customer support, customer service, or customer operations.

• Hands-on experience in outbound calling and chat support.

• Good communication skills in English and Hindi (both are required).

• Must be located in Bangalore and ready to work from the office.

• Comfortable with rotational shifts and a 6-day work week.

Why should you join CheQ

You own it, we trust you

Shape your work with freedom, deliver with ownership, backed by trust.

Bold, fast & human

We push boundaries together, and deliver with agility, rigor, and heart. Always looking out for one another.

Growth by osmosis

Learn directly from a stellar leadership team with rich, diverse backgrounds.

And that’s just the start:

• Pay that matches the best in the industry.
• The thrill of solving real India-first problems at scale.
• Exposure to cutting-edge tech and innovation.

What you will not get

• Monotony Work is dynamic, expect variety every day.
• Slow climbs Growth here is about leaps, not ladders.
• Layers of red tape We believe in speed, not bureaucracy.