Cust Exp Specialist

Honeywell Technologies; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

Honeywell Technologies in Pune is seeking an Order to Cash professional to manage order processing, billing, and customer communications. You will work to ensure accuracy and timely responses, maintaining strong customer relations and supporting cross-functional collaboration across the business.

The role emphasizes O2C knowledge, disputes handling collaboration, and process improvements to drive customer satisfaction and backlog clearance.

Qualifications

• Graduate with minimum 2 years of experience in order management or related domain.
• Adaptable and quick learner.
• Follows Honeywell policies and procedures.
• Experience with SAP Order Management, Salesforce, Excel, and case management.

Responsibilities

• Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations.
• Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order/Billings/PR
• Clear Backlogs.
• O2C knowledge
• Respond to Customer Queries and Claims (non-Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Work with Dispute Team to manage the disputes.

Skills

Adaptability

Learning agility

Policy adherence

Education

Bachelor's degree

Tools

SAP

Salesforce

Excel

Case Management

Job description

Job Description:

Responsibilities

• Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.


• Develops and maintains positive customer relations.


• Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.


• Substantially impacts the relationship between Honeywell and the customer.


• Process Day to Day Order/Billings/PR


• Clear Backlogs.


• O2C knowledge


• Respond to Customer Queries and Claims (non-Disputes).


• Collaborate with different cross functions for Customer Resolutions and Process Improvement.


• Work with Dispute Team to manage the disputes

Qualifications

Skills Required:

• Any Graduate with minimum 2 years of experience.


• Highly adaptable and able to learn new technologies quickly.


• Encourage & Follow Honeywell Behavior/policies.


• SAP- Order Management


• Salesforce | SAP | Excel | Case Management

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Requirements: