Cust Exp Specialist

Honeywell Technologies; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

Honeywell Technologies is seeking an Order to Cash (O2C) specialist to manage daily order processing, billing, and customer inquiries in a fast-paced environment in Maharashtra, India.

The role emphasizes maintaining positive customer relations, coordinating cross-functional activities, and driving process improvements within the order management cycle.

Qualifications

• Any Graduate with minimum 2 years of experience.
• Highly adaptable and able to learn new technologies quickly.
• Encourage & Follow Honeywell Behavior/policies.
• SAP- Order Management

Responsibilities

• Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations.
• Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order/Billings/PR
• Clear Backlogs.
• O2C knowledge
• Respond to Customer Queries and Claims (non-Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Work with Dispute Team to manage the disputes.

Skills

Adaptability

Customer focus

Learning quickly

Education

Any Graduate

Tools

SAP Order Management

Salesforce

Excel

Case Management

Job description

Responsibilities

• Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Develops and maintains positive customer relations.
• Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order/Billings/PR
• Clear Backlogs.
• O2C knowledge
• Respond to Customer Queries and Claims (non-Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Work with Dispute Team to manage the disputes

Qualifications

Skills Required:

• Any Graduate with minimum 2 years of experience.
• Highly adaptable and able to learn new technologies quickly.
• Encourage & Follow Honeywell Behavior/policies.
• SAP- Order Management
• Salesforce | SAP | Excel | Case Management

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.