Customer Service Representative

BIG Language Solutions, Inc.; Dadri; On-site; INR 250,000 - 380,000; Full time

Job summary

BIG Language Solutions, Inc. is seeking a Customer Service Representative fluent in English to support real-time interpretation for the LPE customer base.

The CSR will facilitate accurate verbal interpretation between LPE customers and English-speaking representatives, ensuring clear understanding and courteous service. This role requires cultural sensitivity, strong communication, and the ability to work in a rotational US shift.

Qualifications

• Graduate with strong English language skills and customer service mindset.
• Experience as translator or bilingual support is preferred.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide real-time verbal interpretation between LPE customers and English speaking representatives.
• Assist customers in understanding complex processes with clarity and empathy.
• Support interactions across different customer journeys (e.g., support calls, issue resolution).
• Maintain confidentiality and professionalism during calls.
• Document and relay customer issues clearly to internal stakeholders.
• Collaborate with team leads, QA, and operations to meet communication standards.
• Support training sessions or meetings involving participants when required.

Skills

Fluent English

Customer service

Interpreting

Communication skills

Attention to detail

Multitasking

MS Teams

CRM

Education

Graduate

Tools

CRM platforms

MS Teams

Job description

Position - Customer Service Representative

Shift - Rotational (US)

Working Days - 5

Job Summary

We are seeking a highly skilled Customer Service Agent who is fluent and proficient in English to support real-time communication between our clients and the LPE (Limited Proficiency English) customer base. The CSR will facilitate accurate and culturally appropriate interpretation services in verbal formats, ensuring clear understanding and effective service delivery across various scenarios. This role requires exceptional language skills, cultural sensitivity, and a strong customer service orientation. The Agent will work closely with operations and support teams to assist in bridging any communication gaps and enabling high-quality interactions.

Responsibilities

• Provide real-time verbal interpretation between LPE customers and English speaking representatives, ensuring clarity and accuracy.
• Assist customers in understanding complex processes, instructions, or service information with clarity and empathy.
• Partner with the customer team to support interactions across different customer journeys (e.g., support calls, issue resolution).
• Maintain strict confidentiality and professionalism during calls.
• Help document and relay customer issues or needs clearly to internal stakeholders.
• Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are met.
• Support training sessions or meetings involving participants when required.

Qualifications

• Graduate

Required Skills

• Fluency and strong proficiency in English (spoken and written).
• Prior experience as a customer service agent, translator, or bilingual support agent preferred.
• Strong interpersonal and communication skills with the ability to manage conversations professionally and sensitively.
• Familiarity with interpreting in a customer service or operational environment is a plus.
• High level of attention to detail, particularly in conveying tone, intent, and context accurately.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Comfortable using digital tools such as Microsoft Teams, CRM platforms, or other communication systems.

Preferred Skills

• Experience working with International Call Centre's.
• Familiarity with industry-specific terminology (e.g., healthcare, finance, IT) depending on the nature of support.