CRM Tester

Visa Hunt; India; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Group Mediclaim Policy

Parental Insurance Coverage

Accident Policy

Retirement Benefits (Provident Fund)

Gratuity

Overtime Bonus, Paid Vacation & H

Profit Sharing & Incentives

Job summary

Visa Hunt is seeking a highly skilled CRM Tester to join our innovative team. You will design and execute test plans, automate regression suites, and collaborate with cross-functional teams to ensure data integrity and high-quality CRM delivery.

You will work on end-to-end testing of CRM, ETL data flows, and integrations while leveraging automation tools and Agile processes to improve overall QA practices.

Qualifications

• Bachelor's degree in Computer Science or related area.
• Strong SQL data validation and data mining skills.
• Hands-on experience with CRM systems, preferably Microsoft Dynamics 365.
• Hands-on experience with automated testing tools and frameworks (Selenium, SoapUI Pro, Test Complete, UFT).
• Proficiency in at least one programming language (C#, Python, JS, PowerShell).
• Experience with ALM tools like Jira/GitHub or similar.
• Strong testing design, regression suite maintenance, and agile testing experience.
• Excellent troubleshooting, analytical, and communication skills.

Responsibilities

• Hands-on testing across front-end and back-end of CRM system.
• Design and execute test plans; maintain regression automation suite.
• Collaborate with Product Owners, Developers, and Analysts to ensure quality.
• Validate ETL data pipelines and data integrity through end-to-end tests.
• Identify, document, and track defects; drive root-cause analysis.
• Support sprint planning with accurate effort estimates and timelines.
• Participate in requirements and design reviews to improve quality.

Skills

SQL queries

CRM Dynamics 365

Agile methodologies

Manual testing

Automated testing

Regression testing

Test design & execution

Problem solving

Communication skills

Education

Bachelor's degree in Computer Science or related area

Tools

Selenium

SoapUI Pro

TestComplete

UFT

Microsoft Easy Repro

Jira

GitHub

Job description

We are seeking a highly skilled and detail-oriented CRM (Customer Relationship Management) Tester to join our dynamic and innovative team. The successful candidate will be responsible for ensuring the quality and reliability of our CRM system by designing and executing test plans, identifying and documenting defects, and collaborating with cross-functional teams to deliver a superior user experience. The CRM Tester will play a crucial role in maintaining the integrity of our customer data and optimizing the performance of our CRM system.

Job Responsibilities

• This is a hands-on testing position which requires deep knowledge and understanding of all aspects of planning, developing and executing Front-end as well as Back-end Quality
• Ensure a successful data conversion and implementation of CRM system, which includes CRM Integration Testing, Data Quality and Integrity testing, Usability (Functional and Performance) Testing etc. Be an advocate for Quality in their scrum team while driving and implementing best practices
• Must poses strong analytical and critical thinking abilities
• Must be motivated and self-driven
• Responsible for planning and executing manual and automated testing activities on new and existing products to ensure that they meet the Business, Functional and Technical specifications and maintain high overall product quality
• Interface with Product Owners, Business Analysts, Software Developers, End Users and Scrum Masters to deliver products with quality and on schedule
• Review business requirements, functional specifications, use cases, design, and architecture documents in order to create effective, value-add test plans
• Test and monitor the full ETL pipeline from source systems to CRM system to ensure integrity and accuracy of data has been maintained
• Identify issues in data, application configurations and screen designs, report and oversee issue resolution
• Become an expert in business rules, system functionality and CRM process and architecture
• Develop and maintain best-in-class regression automation test suite
• Independently develop, modify, and execute test plans based on requirements and design documents
• Provide estimates and timeframe necessary for testing a project to ensure a high-quality implementation
• Provide concise and consistent status reporting
• Collaborate with external teams on root cause analysis, identify, track and report defects
• Maintain close interaction with business and technical peers during the project life cycle
• Ensuring proper traceability from requirements to test artifacts
• Actively participate in requirements and code reviews, drive improvements in scrum delivery
• Stay ahead of emerging technologies and testing approaches
• Assist leadership with defining and improving the overall QA and SDLC process

Job Requirements

• Bachelor's degree in Computer Science or related area
• Strong hands-on experience using SQL queries for results validation and data mining
• Strong hands-on experience with CRM applications preferably Microsoft Dynamics 365
• Hands-on experience with Automated Testing tools like Selenium/SoapUI Pro/Test Complete/UFT and automated test frameworks preferably Microsoft Easy Repro
• Hands-on experience with at least one language (C#, Python, JS, PowerShell etc.)
• Hands-on experience with ALM Tools like Jira/GitHub or similar systems of record
• Strong hands-on experience in Test Design, Development, Regression suite maintenance, execution, reporting
• Deep understanding of Development and Test cycles, including respective best practices
• Strong hands-on experience in Agile methodologies
• Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions
• Experience in Mobile and API testing is a plus
• Coding and development experience are a plus
• Strong communication and Client/Business interfacing and interpersonal skills are a must

Benefits

• Group Mediclaim Policy
• Parental Insurance Coverage
• Accident Policy
• Retirement Benefits (Provident Fund)
• Gratuity
• Overtime Bonus, Paid Vacation & Holidays, Profit Sharing & Incentives

Originally posted on Himalayas