CRM QA Engineer

Aziro; Pune District, Chennai District, Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Aziro is seeking an experienced QA/test engineer to lead end-to-end testing for our eCRM program in Pune. You will own testing strategy across functional, integration, and regression areas, validate CRM-to-telephony integrations, and drive data migration accuracy.

Strong automation and API testing skills are essential for success in a regulated environment.The role emphasizes collaboration with business stakeholders, UAT participation, and producing clear readiness reports.

Qualifications

• 5+ years in software quality assurance/test engineering.
• 2+ years testing CRM platforms and/or contact center/telephony systems.
• Hands-on with manual and automated testing; familiarity with test automation tools and test management platforms (e.g., Azure DevOps).
• Strong understanding of system integration testing across multiple connected platforms.
• Experience with API testing (REST/SOAP) and basic integration configurations (Power Automate/Azure Logic Apps).
• Excellent written communication; ability to produce test documentation for technical and business stakeholders.

Responsibilities

• Own end-to-end test strategy and plan for the eCRM program across functional, integration, regression, data-migration, and UAT testing.
• Design and execute test cases validating CRM-to-telephony integration points and data integrity across systems.
• Build and maintain a test plan aligned to pilot rollout with segmentation, licenses, and training sequencing.
• Develop and maintain automated regression suites to protect core workflows across releases.
• Lead defect management including triage, root-cause tracking, and coordination with development and vendor teams.
• Validate data migration/consolidation accuracy as legacy records merge into the new environment.

Skills

QA experience

CRM/CC testing

Automation testing

Test management tools

API testing (REST/SOAP)

Tools

Azure DevOps

Power Automate

Azure Logic Apps

API testing tools

Job description

Role & responsibilities

What You'll Do

• Own end-to-end test strategy and test planning for the eCRM program, covering functional, integration, regression, data-migration, and user-acceptance testing.
• Design and execute test cases validating CRM-to-telephony integration points (call routing, screen-pop, click-to-dial, activity logging, and interaction history sync) to ensure data integrity across systems.
• Build and maintain a test plan aligned to phased pilot rollout partnering with the program team on user segmentation, license counts, and training cohort sequencing to ensure each pilot wave is quality-gated before expansion.
• Develop and maintain automated regression test suites to protect core CRM/telephony workflows as the platform evolves, reducing manual retesting burden across releases.
• Lead defect management: triage, prioritization, root-cause tracking, and coordination with development and vendor teams through resolution.
• Validate data migration and consolidation accuracy as legacy CRM and telephony records are merged into the new environment, including reconciliation against source systems.
• Partner with business stakeholders and end users during UAT to translate real-world workflows into test coverage, and to sign off on pilot and production readiness.
• Document test results, quality metrics, and readiness assessments at each implementation milestone.

What You Bring

• 5+ years in software quality assurance/test engineering, including at least 2+ years testing CRM platforms and/or contact center or telephony systems.
• Strong hands-on experience with both manual and automated testing; proficiency with test automation tools and test management platforms (e.g., Azure DevOps or similar).
• Solid understanding of system integration testing — comfortable validating data flow and business logic across multiple connected platforms, not just a single application.
• Experience testing data migration/consolidation projects, including reconciliation and validation methodology.
• Familiarity with API testing (REST/SOAP) and ability to read basic integration/middleware configurations (e.g., Power Automate, Azure Logic Apps, or similar).
• Excellent written communication skills; ability to produce clear test documentation and readiness reports for both technical and business stakeholders.
• Experience in a regulated industry (financial services or credit union preferred), with attention to data privacy and compliance considerations in testing approach.