CRM Specialist

Web Jeevan; Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Web Jeevan is looking for a skilled CRM Specialist to manage customer relationship management systems. You will oversee CRM software implementation and optimize functionalities while collaborating with sales and marketing teams.

The ideal candidate has at least 6 months of relevant experience and is proficient in platforms like Salesforce or HubSpot. This full-time position allows you to leverage data insights to improve customer satisfaction and retention.

Qualifications

• 6 months of relevant experience in customer relationship management.
• Technical expertise in various CRM platforms.
• Strong analytical skills for data-driven insights.

Responsibilities

• Oversee the implementation and maintenance of CRM software.
• Analyze customer data to generate actionable insights.
• Streamline CRM processes for improved efficiency.
• Train team members on CRM tools and support.
• Collaborate with marketing on targeted campaigns.

Skills

Proficiency in CRM platforms like Salesforce, HubSpot, or Zoho CRM

Ability to analyze data and generate insights using tools such as Excel or Tableau

Strong verbal and written communication

Capability to troubleshoot CRM issues

Experience in managing CRM projects

Job description

Web Jeevan is seeking a skilled and motivated CRM Specialist to join our dynamic team. In this role, you will manage and optimize our customer relationship management systems to enhance client engagement and drive business growth. You will collaborate with sales, marketing, and IT teams to ensure seamless CRM operations. This position offers an opportunity to leverage data-driven insights to improve customer retention and satisfaction. If you are passionate about customer relationship management and thrive in a fast-paced environment, apply now to contribute to Web Jeevan’s success.

Customer Services

Roles and Responsibilities

• CRM System Management: Oversee the implementation, configuration, and maintenance of CRM software, ensuring optimal functionality and user adoption.
• Data Analysis and Reporting: Analyze customer data to identify trends, generate actionable insights, and create reports to support strategic decision‑making.
• Process Optimization: Develop and streamline CRM processes to improve efficiency, customer engagement, and sales performance.
• Training and Support: Train team members on CRM tools and provide ongoing technical support to ensure smooth operations.
• Campaign Management: Collaborate with marketing teams to design and execute targeted campaigns using CRM tools to boost customer retention.

Qualifications And Skills

• Technical Expertise: Proficiency in CRM platforms like Salesforce, HubSpot, or Zoho CRM.
• Analytical Skills: Ability to analyze data and generate insights using tools such as Excel, Tableau, or CRM analytics modules.
• Communication Skills: Strong verbal and written communication to collaborate with teams and train users.
• Problem‑Solving: Capability to troubleshoot CRM issues and implement effective solutions.
• Project Management: Experience in managing CRM projects and meeting deadlines.

Job Type

• Full‑time
• Freelance
• Part‑time
• Contract

Experience

A minimum of 6 months of relevant experience is mandatory.

If this job aligns with your skills and career goals, we encourage you to apply by sharing your CV and becoming part of a forward‑thinking team. Know someone who might be a great fit? Share this opportunity on social media and help others take the next step in their career.

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