Customer Relationship Management Specialist

Events Freeby; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Events Freeby is seeking a Customer Relationship Management Specialist for a full‑time, on‑site role in the Greater Delhi Area. You will manage CRM systems, track customer engagement, and ensure data accuracy for organizers and attendees.

You will interact with sales and product teams to support campaigns, create customer segments, monitor pipeline activity, and generate reports on customer behavior and event performance. Strong CRM and communication skills are essential.

Qualifications

• CRM and sales skills to drive revenue growth and client engagement.
• Excellent communication with customers, cross-functional teams, and stakeholders.
• Strong analytical ability to interpret data and track metrics.
• Solid project management to coordinate CRM initiatives and workflows.
• Experience with CRM platforms (HubSpot/Salesforce/Zoho) and BI tools.

Responsibilities

• Manage and optimize customer interactions across the Events Freeby platform.
• Maintain and update CRM systems, ensure data accuracy for organizers and attendees.
• Handle inbound and outbound communications and respond to inquiries.
• Collaborate with sales and product teams to support campaigns and segments.
• Monitor pipeline activity and generate reports on customer behavior and event performance.
• Coordinate with stakeholders to refine processes and implement CRM best practices.

Skills

CRM fundamentals

Sales skills

Communication skills

Analytical skills

Project management

Education

Bachelor's degree in Business/Marketing/Information Systems or related field

Tools

HubSpot

Salesforce

Zoho

Excel

BI tools

Job description

Company Description Events Freeby is building the infrastructure layer for the events industry by addressing fragmented discovery, clunky registrations, and limited visibility into event ROI. The platform unifies the entire event lifecycle, from discovery and live registration to automated engagement, analytics, and post-event intelligence. Positioned as a scalable Event Tech engine, Events Freeby empowers organizers to launch and scale events like products, with real-time performance tracking and automation. Attendees benefit from a seamless way to discover, evaluate, and participate in high-value opportunities, starting with high-growth and underserved markets. With growing traction among organizers and users, Events Freeby aims to become the go-to system for structured, data-driven, and outcome-focused event participation worldwide.
Role Description The Customer Relationship Management Specialist will be responsible for managing and optimizing customer interactions across the Events Freeby platform in a full-time, on-site role based in the Greater Delhi Area. This role involves maintaining and updating CRM systems, tracking customer engagement, and ensuring data accuracy for organizers and attendees. The specialist will handle inbound and outbound communication, respond to customer inquiries, and proactively identify opportunities to improve customer satisfaction and retention. Daily tasks include collaborating with sales and product teams to support campaigns, creating customer segments, monitoring pipeline activity, and generating reports on customer behavior and event performance. The role also requires coordinating with internal stakeholders to refine processes, gather feedback, and implement CRM best practices that enhance overall customer experience.
Qualifications

• Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to manage pipelines, support revenue growth, and enhance client engagement.
• Candidates should possess excellent Communication skills to interact effectively with customers, cross-functional teams, and stakeholders.
• Candidates should possess robust Analytical Skills to interpret customer data, track performance metrics, and support data-driven decision-making.
• Candidates should possess solid Project Management skills to coordinate CRM initiatives, optimize workflows, and ensure timely execution of customer-focused projects.
• Experience with CRM tools (e.g., HubSpot, Salesforce, Zoho or equivalent) and proficiency in spreadsheets or BI tools is beneficial.
• Background in event tech, SaaS, or digital platforms is an advantage, along with familiarity with customer lifecycle management.
• Bachelor’s degree in Business, Marketing, Information Systems, or a related field, or equivalent practical experience.
• Ability to work independently, prioritize multiple tasks, and adapt to a fast-paced, growth-focused environment.