Senior Salesforce Admin

Jobgether; India; Remote; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Fully remote

Job summary

Jobgether, on behalf of a partner company, seeks a Senior Salesforce Administrator in India to own Sales Cloud and Service Cloud, optimize workflows, and manage critical integrations. You will modernize legacy automation, maintain data flows, and enhance platform security and performance in a remote India setup aligned to US hours.

You will design scalable automation, build custom reports and dashboards for MRR, ARR, and churn, and work with AI-assisted tools to accelerate troubleshooting.

Qualifications

• 8+ years of hands-on Salesforce Administration in complex environments.
• Salesforce Administrator certification mandatory; Advanced Administrator/Platform App Builder or Platform Developer I preferred.

Responsibilities

• Administer Sales Cloud and Service Cloud, including users, roles, profiles, and security.
• Design, build, and maintain Salesforce Flows and modernize legacy automations.
• Manage integrations with NetSuite, Celigo, and other tools; troubleshoot API/webhook issues.
• Develop reports and dashboards to monitor pipelines, MRR, ARR, and churn.
• Oversee deployments using Salesforce CLI, Metadata API, and Change Sets.
• Ensure data quality through deduplication and validation rules.

Skills

Salesforce Administration

Sales Cloud & Service Cloud

Workflow Automation

API & Webhooks

Data Security & Governance

AI-assisted administration

User Support

Problem Solving

Education

Bachelor's degree in Computer Science or related

Tools

Celigo/integrator.io

NetSuite

GoHighLevel

PDF Butler

Dialpad

HubSpot

Outlook

Microsoft Teams

Salesforce CLI

Metadata API

Change Sets

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Salesforce Admin based in India.

We are seeking an experienced Salesforce Administrator to manage, optimize, and modernize a mature Salesforce environment spanning Sales Cloud and Service Cloud. In this hands-on role, you will oversee complex workflows, custom configurations, and critical integrations that support essential business operations. You will collaborate with cross-functional teams to transform business requirements into scalable, reliable, and efficient Salesforce solutions. A key focus will be modernizing legacy automation, maintaining seamless data flows, and strengthening platform security and performance. You will also have the opportunity to leverage AI-powered tools to accelerate troubleshooting, streamline administration, and improve system maintenance. This role is ideal for a technically strong professional who enjoys solving complex challenges and driving continuous platform improvement. The position is fully remote within India, with working hours aligned with the US time zone.

Accountabilities

• Salesforce Administration and Security: Serve as the primary administrator for Sales Cloud and Service Cloud, managing users, roles, profiles, permission sets, field-level security, sharing rules, and user lifecycle processes.
• Workflow Automation and Modernization: Design, build, and maintain sophisticated Salesforce Flows, including record-triggered, screen, scheduled, and HTTP callout flows. Review and consolidate legacy Workflow Rules and Process Builder automations into clean, scalable, and maintainable solutions.
• Service Cloud Management: Administer case management processes, including assignment rules, queue management, and automated offboarding cases associated with client cancellations.
• Integration Management: Maintain and troubleshoot integrations with NetSuite through Celigo/integrator.io, GoHighLevel, PDF Butler, Dialpad, Apollo, HubSpot, Outlook, and Microsoft Teams. Ensure reliable data synchronization across connected platforms.
• API and Webhook Troubleshooting: Configure and support custom API- and webhook-based integrations, investigate errors, analyze payload mismatches, and resolve data flow issues across systems.
• Deployment and Release Management: Manage deployments between sandbox and production environments using Salesforce CLI, Metadata API, and Change Sets. Troubleshoot deployment failures, test coverage issues, and related technical challenges.
• Reporting and Analytics: Build and maintain custom reports, report types, and dashboards to monitor sales pipelines, operational performance, and subscription-based business metrics, including monthly recurring revenue (MRR), annual recurring revenue (ARR), and churn.
• Data Quality and Governance: Maintain accurate and reliable Salesforce data through validation rules, deduplication, regular audits, lead-source completeness checks, and continuous process improvements.
• AI-Enabled Administration: Use AI-assisted tools such as Claude Code, Cursor, and ChatGPT to accelerate Flow development, formula creation, metadata analysis, documentation, and troubleshooting.
• User Support and Enablement: Resolve end-user issues, provide training and documentation, and improve platform adoption across business functions.
• Continuous Improvement: Monitor Salesforce releases, evaluate new platform capabilities, and recommend improvements that strengthen system reliability, operational efficiency, and scalability.

Requirements

• Professional Experience: At least 8 years of dedicated, hands-on Salesforce Administration experience in complex, heavily automated environments.
• Required Certification: Salesforce Administrator certification is mandatory. Advanced Administrator, Platform App Builder, or Platform Developer I certification is strongly preferred.
• Salesforce Technical Expertise: Deep understanding of the Salesforce data model, security architecture, configuration capabilities, and Flow Builder, including complex subflows, fault paths, and HTTP callouts.
• Sales and Service Cloud: Demonstrated experience administering both Sales Cloud and Service Cloud, particularly case management, user access, automation, and business process configuration.
• Automation Architecture: Proven ability to design scalable automation architectures, consolidate legacy Process Builder workflows, and modernize existing automation without disrupting downstream processes.
• Integration Expertise: Experience managing third-party and custom integrations, REST APIs, webhooks, and middleware or integration platforms such as Celigo/integrator.io. Familiarity with NetSuite and marketing technology ecosystems is a significant advantage.
• Deployment and Troubleshooting: Experience with Salesforce CLI, Metadata API, Change Sets, deployment processes, test coverage, API error logs, and integration troubleshooting.
• Reporting and Data Management: Strong skills in custom report types, bucket fields, dashboards, data validation, deduplication, and data quality management. Familiarity with SaaS metrics such as MRR, ARR, and churn is preferred.
• AI-Assisted Workflows: Experience using AI tools such as Claude Code, Cursor, ChatGPT, or similar platforms to improve Salesforce administration, analyze metadata, generate formulas, create test cases, and accelerate troubleshooting.
• Education: A bachelor's degree in Computer Science, Business, Information Systems, or a related field is preferred; equivalent practical experience may also be considered.
• Industry Experience: Experience in healthcare, marketing, agencies, or managed services environments is a strong advantage.
• Analytical and Problem-Solving Skills: Ability to investigate complex technical issues independently, trace integration failures across multiple systems, and implement sustainable solutions.
• Communication and Collaboration: Strong documentation, communication, and stakeholder management skills, with the ability to translate business requirements into effective technical solutions.
• Continuous Learning: A proactive approach to platform modernization, emerging technologies, AI-assisted administration, and Salesforce best practices.
• Work Schedule: Availability to work from approximately 6:30 PM to 3:30 AM IST, with a flexibility of approximately one hour.

Benefits

• Remote Work: Fully remote opportunity for candidates based in India.
• Advanced Technology Exposure: Work with a sophisticated Salesforce environment, complex integrations, modern automation frameworks, and AI-assisted development tools.
• Technical Ownership: Take responsibility for platform administration, automation architecture, integration reliability, and system modernization.
• Professional Development: Opportunities to strengthen expertise in Salesforce architecture, AI-enabled workflows, API integrations, and enterprise platform optimization.
• Cross-Functional Collaboration: Partner with different business teams to deliver scalable solutions that improve operational efficiency and data quality.
• Meaningful Impact: Help maintain and improve business-critical systems while introducing smarter, more efficient ways of working.
• Compensation and Additional Benefits: Salary, healthcare coverage, paid leave, bonuses, and other benefits were not specified in the original job description and can be discussed during the recruitment process.