QA Test Engineer

CC33 Global Limited; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading outsourcing consulting firm in Bengaluru is seeking a Mid-Senior QA/Test Engineer. The role requires expertise in API testing for a CRM and telephony platform, requiring 3-5 years of experience. Responsibilities include designing, executing tests, and collaborating in Agile teams. The ideal candidate should have strong skills in defect analysis, and familiarity with Jira. This full-time position demands a hands-on tester with strong communication abilities.

Qualifications

• 3–5 years of experience in software testing.
• Strong hands-on experience in API testing.
• Solid understanding of REST APIs and HTTP methods.

Responsibilities

• Design and execute manual and automated API test cases.
• Perform System Integration Testing (SIT) across multiple services.
• Log and retest defects with clear reproduction steps.

Skills

API testing (manual + automation)

REST APIs

Agile / Scrum teams

Defect analysis

Communication skills

Tools

Jira

Job description

QA / Test Engineer – API & Automation (CRM / Telephony / AI)

Job Description: We are looking to hire a QA / Test Engineer to support a CRM and Call Centre Telephony platform built on API‑driven services using Python, Java, and .NET. The role requires strong manual and automation testing skills, with a primary focus on API testing.

The tester will work in an Agile, sprint‑based environment, ensuring testing runs in parallel with development. All test activities will be managed using Quality in Jira.

Key Responsibilities

• Design and execute manual and automated API test cases
• Test REST APIs built on Python, Java, and .NET platforms
• Perform System Integration Testing (SIT) across multiple services
• Execute smoke and regression testing
• Test CRM and telephony workflows (call flows, agent states, routing)
• Validate AI transcription APIs and outputs
• Log, track, and retest defects with clear reproduction steps
• Maintain test cases and execution results in Quality in Jira
• Support UAT and Go‑Live test sign‑off

Required Skills & Experience

• 3–5 years of experience in software testing
• Strong hands‑on experience in API testing (manual + automation)
• Solid understanding of REST APIs, JSON, HTTP methods, and status codes
• Experience testing backend systems built on Python, Java, or .NET
• Experience with API automation and regression testing
• Experience working in Agile / Scrum teams
• Familiarity with Jira and test management tools
• Strong defect analysis and communication skills

Good to Have

• CRM or Call Centre domain experience
• Knowledge of telephony concepts (call flows, agent states, queues)
• Exposure to Asterisk / SIP / VoIP
• Experience testing AI or transcription APIs
• Basic load or performance testing exposure

Work Mode

This role requires a hands‑on tester with strong API expertise.

Manual‑only or UI‑only profiles are not suitable.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Quality Assurance

Industries

Outsourcing and Offshoring Consulting