CRM Professional

Marsh Automation Pvt. Ltd.; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Marsh Automation in Pune is seeking a CRM & customer engagement specialist to develop and implement comprehensive CRM plans to drive growth and improve customer engagement across key segments.

You will manage and maintain accurate records of customer interactions, sales and orders, analyze data to identify trends, collaborate with marketing and sales teams on targeted campaigns, and provide prompt, high-quality customer service.

Responsibilities

• Develop and implement comprehensive CRM plans to drive business growth and improve customer engagement.
• Manage and maintain accurate records of customer interactions, sales, and orders.
• Analyze customer data to identify trends, opportunities, and areas for improvement.
• Collaborate with cross-functional teams to develop targeted marketing campaigns and promotions.
• Provide exceptional customer service by responding to inquiries and resolving issues promptly.
• Identify and pursue new business opportunities through networking, referrals, and market research.

Job description

• Develop and implement comprehensive CRM plans to drive business growth and improve customer engagement.
• Manage and maintain accurate records of customer interactions, sales, and orders.
• Analyze customer data to identify trends, opportunities, and areas for improvement.
• Collaborate with cross-functional teams to develop targeted marketing campaigns and promotions.
• Provide exceptional customer service by responding to inquiries and resolving issues promptly.
• Identify and pursue new business opportunities through networking, referrals, and market research.