CRM Executive (From Solar Industry)

GLOBELANCE; Gurugram District; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Sustainability industry focus

Professional development

Job summary

GLOBELANCE in Gurugram, India is seeking a CRM Executive with 3+ years of experience in the solar industry to manage customer relationships and optimize CRM usage.

You will collaborate with the sales team to identify upsell opportunities, deliver training, prepare presentations, and analyze feedback to improve customer satisfaction and service delivery.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in CRM roles, specifically within the solar industry.
• Proficiency in CRM software (Salesforce, Zoho) and MS Office Suite (Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.

Responsibilities

• Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction.
• Utilize CRM software (Salesforce, Zoho) to manage customer data and track interactions.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling.
• Prepare and deliver presentations using MS PowerPoint to communicate product offerings and services.
• Analyze customer feedback and data to improve service delivery and customer experience.
• Assist in the development and execution of customer retention strategies.
• Provide training and support to customers on CRM software usage.

Skills

Communication skills

Interpersonal skills

Time management

Teamwork

Education

Bachelor’s degree in Business Administration/Marketing

Tools

Salesforce

Zoho

MS PowerPoint

MS Excel

Job description

CRM Executive

Location

Gurugram, India

Experience

Minimum 3 years in the solar industry

Salary

Up to 6 LPA

Key Responsibilities

• Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction.
• Utilize CRM software (Salesforce, Zoho) to manage customer data and track interactions.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling.
• Prepare and deliver presentations using MS PowerPoint to communicate product offerings and services.
• Analyze customer feedback and data to improve service delivery and customer experience.
• Assist in the development and execution of customer retention strategies.
• Provide training and support to customers on CRM software usage.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in CRM roles, specifically within the solar industry.
• Proficiency in CRM software (Salesforce, Zoho) and MS Office Suite (Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.

Benefits

• Competitive salary package.
• Opportunity to work in a growing industry focused on sustainability.
• Professional development and training opportunities.

Skills

solar industry,crm software,salesforce,crm,powerpoint