Telle Caller cum Operation Executive

KaryaFlow; Ahmedabad District; Sur place; INR 180 000 - 260 000; Plein temps

Résumé du poste

Khodr Industries Pvt. Ltd. in Ahmedabad is seeking a Tele Caller cum CRM Operations Executive to manage customer communication and CRM updates for assigned territories. You will coordinate with technicians and back-office to ensure timely service operations.

The role requires maintaining accurate service records, handling CRM data, and ensuring smooth service delivery. Freshers with good communication skills may apply, with KR hours 10:00 AM to 7:00 PM, Sunday off.

Qualifications

• Basic computer literacy required with good typing speed.
• Proficiency in MS Excel and Word essential.
• Comfort with internet and email communication.
• Knowledge of CRM software is preferred.

Responsabilités

• Make outbound calls to customers for new service requests.
• Coordinate appointments between customers and technicians in the assigned territories.
• Update and manage CRM records and service history accurately.
• Log and close completed service calls with proper remarks per SOP.
• Maintain data accuracy in daily reports and CRM updates.
• Coordinate with field technicians and back-office to ensure smooth service operations.

Connaissances

Good Computer Knowledge

Microsoft Excel

Microsoft Word

Internet & Email Handling

CRM Software Knowledge

Formation

Minimum Graduate (Preferred)

Description du poste

Company

Khodr Industries Pvt. Ltd.
Authorized Service Partner – Franke Faber India Pvt. Ltd.

Job Location

Ahmedabad Office

Working Hours

• Timing: 10:00 AM to 7:00 PM


• Weekly Off: Sunday

Job Summary

The Tele Caller cum CRM Operations Executive is responsible for managing customer communication, maintaining accurate service records, and handling CRM operations for the assigned territories. The primary responsibility is to ensure timely customer coordination, accurate CRM updates, and smooth execution of service operations.

Key Responsibilities

1. Customer Calling
   
   
   
   • Contact customers for newly assigned service requests.
   
   
   • Coordinate appointments with customers for technicians.
   
   
   • Handle customer queries politely and professionally.
   
   
   • Follow up with customers regarding pending visits.
   
   
   • Inform customers about service schedules and updates.
   
   
   
   


2. Territory Handling
   
   
   
   • Primary responsibility for:
   
   
   • Vapi Territory
   
   
   • Mehsana Territory
   
   
   
   


3. CRM Operations
   
   
   
   • Create and update customer information in Khodr CRM.
   
   
   • Maintain complete service records.
   
   
   • Update technician remarks and visit status.
   
   
   • Close completed jobs after verification.
   
   
   • Cancel service calls as per company SOP and approval.
   
   
   • Maintain accurate service history.
   
   
   
   


4. Faber CRM Management
   
   
   
   • Update all assigned jobs in Faber CRM.
   
   
   • Close completed calls on time.
   
   
   • Process cancelled jobs with proper remarks.
   
   
   • Ensure all CRM activities comply with Faber guidelines.
   
   
   • Maintain zero pending CRM updates.
   
   
   
   


5. Data Management
   
   
   
   • Maintain Excel reports.
   
   
   • Update daily work reports.
   
   
   • Prepare pending call reports.
   
   
   • Maintain customer databases.
   
   
   • Ensure data accuracy and completeness.
   
   
   
   


6. Coordination
   
   
   
   • Coordinate with field technicians.
   
   
   • Coordinate with the back-office team.
   
   
   • Escalate unresolved customer issues to the Operations Manager.
   
   
   • Support smooth service operations.
   
   
   
   

Required Skills

Technical Skills

• Good Computer Knowledge


• Microsoft Excel


• Microsoft Word


• Internet & Email Handling


• CRM Software Knowledge

Communication Skills

• Excellent communication skills in Gujarati and Hindi.


• Basic English communication.


• Professional telephone etiquette.


• Good listening and problem-solving skills.

Personal Skills

• Positive attitude


• Team player


• Responsible and disciplined


• Good time management
  
• Ability to work under pressure


• Customer-focused approach

Educational Qualification

• Minimum Graduate (Preferred)


• Computer knowledge is mandatory.

Experience

• Freshers with good communication skills may apply.


• Experience in Customer Service, Call Center, or CRM Operations will be preferred.

Key Performance Indicators (KPIs)

• Daily customer calls completed.


• Timely appointment scheduling.


• CRM updates completed on time.


• Daily call closure percentage.


• Customer satisfaction.


• Zero incorrect CRM entries.


• Timely reporting.


• Accurate data maintenance.


• Pending call reduction.


• Compliance with company SOP.

Salary

As per company policy and experience.

Reporting To

Operations Manager / Branch Manager

Company Expectations

• Maintain professionalism while communicating with customers.


• Keep all CRM records updated on a real-time basis.


• Follow company SOPs and Faber guidelines.


• Protect customer information and company data.


• Maintain punctuality and discipline.


• Support team members to achieve service targets.