Crm Consultant

Raymond Realty; Mumbai Suburban; On-site; INR 400,000 - 700,000; Full time

Job summary

Raymond Realty in Mumbai Suburban seeks a Client Relations Executive with strong RERA knowledge to manage end-to-end client servicing and post-booking queries through regular touchpoints and meetings. You will coordinate with clients till possession, using CRM systems, ensuring timely collections, registrations, and tax/banking support, with a focus on documentation accuracy and customer satisfaction.

The ideal candidate has 4+ years in real estate, is target-driven, and proficient in Salesforce

Qualifications

• Excellent communication and interpersonal skills.
• Target-driven with a positive, go-getter attitude.
• Ability to manage customer life cycle and post-booking queries.

Responsibilities

• End-to-end client servicing through calls, emails, and meetings within defined TAT.
• Maintain relationships with clients and coordinate post-booking queries till possession.
• Knowledge of CRM and SAP for invoicing, collections, registrations, and post-sales support.
• Handle escalations/complaints and provide timely resolutions.
• Ensure on-time completion and accuracy of all sale/service documentation.

Skills

Excellent communication

Interpersonal skills

Target-driven

Positive attitude

Tools

Excel (Advanced)

PowerPoint

MS Word

Salesforce

SAP

Job description

Role & Responsibilities

• Should be well versed with RERA and current industry practices, standard processes & functions. To maintain relationship with clients and coordinate on client queries post booking formalities till possession.
• End to End client servicing through phone calls, emails and meetings within the defined TAT.
• Should have knowledge of CRM / customer delivery during entire life cycle, On-boarding, Collections, Registration, Cancellations, Banking assistance, Post-sales, Grievance /Complaint redressal,
• Accountable for timely collections, registration, meeting periodic targets, customer retention, SOP enforcement.
• Ensure regular monitoring of project, progress and update the clients on the same.
• Ensure on-time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.
• To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
• Handling Escalations/Complaints to provide resolution for queries / issues raised by the clients.
• De-escalating & resolving the concerns as raised by clients.
• Invoicing or billing and SAP assistance.

Key Responsibilities

• Excellent communication and interpersonal skills.
• Good hands on experience in advance excel formulas, Power Point, MS Word, Sales force, SAP.
• Candidate should be passionate about target and professionally aggressive with a positive go getter attitude.
• Candidate should have mandatory minimum 4 yrs of experience in Real Estate Industry.