CRM Executive

Talent Corner Hr Services; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Corner Hr Services is seeking a detail-oriented professional for jewellery order processing and costing. You will quote, enter orders, liaise with production, ensure on-time dispatch, and coordinate shipments while maintaining strong customer engagement.

Ideal candidate has 3+ years in jewellery, exposure to Gati, good Excel, and fluency in English and Hindi. This role requires cross‑department collaboration and a proactive, analytical approach to pricing and delivery.

Qualifications

• 3+ years of jewellery industry experience.
• Strong communication skills in English and Hindi.
• Proficiency in Excel.
• Experience with costing and pricing in jewellery.
• Experience in domestic market.

Responsibilities

• Making quotations and sharing the same on mail to customers.
• Entering the orders received in Jewellery Software.
• Good understanding of costing and pricing in Jewellery.
• Coordinate with the production team for orders.
• Making sure the orders are dispatched on time.
• Customer coordination.
• Good understanding of shipment building and shipment release.
• Foster a collaborative and innovative team culture.

Skills

Communication skills (English & Hindi)

Excel

Analytical and problem-solving

Customer engagement

Team collaboration

Education

Any Graduate

Tools

Gati

Job description

Role & responsibilities

• Making quotations and sharing the same on mail to customers.
• Entering the orders received in Jewellery Software.
• Good understanding of costing and pricing in Jewellery.
• Coordinate with the production team for orders.
• Making sure the orders are dispatched on time.
• Customer coordination.
• Good understanding of shipment building and shipment release.
• Foster a collaborative and innovative team culture.

Preferred candidate profile

• Any Graduate
• 3+ Years of experience in jewellery industry
• Good Experience of Gati is must
• Experience in Domestic Market
• Good communication skills - English and Hindi
• Good Grip in Excel
• Strong analytical and problem-solving skills.
• Ability to work collaboratively across departments and levels of the organization.
• Demonstrated success in driving customer engagement and loyalty.