Crm Executive

KLJ Paraflex India Limited; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

KLJ Paraflex India Limited in Gurugram invites a Customer Relationship Manager to handle customer calls, deliver exceptional support, and resolve queries related to Electric Equipment.

The role focuses on maintaining relationships, following up payments, coordinating with departments to resolve complaints, and ensuring CN/DN processing is accurate and timely.

Qualifications

• Diploma holder with 2–3 years of experience in customer relations.
• Experience handling payments follow-ups and CN/DN processing.
• Comfortable with six-day working schedule and day shift.

Responsibilities

• Handle customer communications and maintain strong relationships.
• Discuss and follow up on pending payments and collections.
• Manage complaints and coordinate with departments for resolution.
• Track CNs and DNs and ensure timely processing.
• Prepare reports on customer issues, payments, returns and CN/DN status.
• Draft professional emails to customers and internal teams.
• Maintain records of complaints, payments, returns, CNs and DNs.
• Ensure timely closure of pending customer-related issues.
• Follow up with customers through calls, emails, and messages.
• Coordinate with teams for CN/DN processing and credits.

Skills

Customer Service

Communication

Relationship Building

CRM

Education

Diploma

Job description

Job Description

We are looking for a Customer Relationship Manager to join our team at KLJ Paraflex India Limited to handle customer calls, provide exceptional customer support and resolve queries related to Electric Equipment.

Key Responsibilities:

• Handle customer communication and maintain good customer relationships.
• Discuss and follow up with customers regarding pending payments and collections.
• Handle customer complaints and coordinate with the concerned department for resolution.
• Follow up with the concerned department until the customer complaint is properly resolved.
• Coordinate with customers regarding returned goods and ensure proper processing.
• Ensure all applicable Credit Notes (CN) and Debit Notes (DN) are raised and processed on time.
• Ensure CNs related to meetings, returns, claims, adjustments, and other applicable cases are properly entered and followed up.
• Maintain proper records of customer complaints, payment follow-ups, returns, CNs, and DNs.
• Coordinate with the concerned teams for pending customer-related issues and ensure timely closure.
• Prepare and send professional email drafts to customers and internal departments.
• Maintain regular follow-up through calls, emails, and messages as required.
• Prepare reports and updates related to customer complaints, payments, returns, and CN/DN status.

Job Requirements:

The minimum qualification for this role is Diploma and 2 - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.