CRM Executive

K D Aher Building Systems; Bhugaon; On-site; INR 250,000 - 350,000; Full time

Job summary

K D Aher Building Systems in Bhugaon, Maharashtra is seeking a CRM Executive to manage end-to-end post-sales processes, payments, and client support. You will coordinate with sales, accounts, legal, and project teams and maintain client records in real estate software, ensuring timely MIS updates and handovers.

The role requires strong communication, MS Office proficiency, and solid knowledge of real estate documentation. A bachelor's degree is essential for eligibility.

Qualifications

• Bachelor's degree in a relevant field.
• Experience working as a CRM Executive.
• Excellent written and verbal communication skills.
• Good understanding of real estate documentation and legal compliance basics.
• Proficiency in MS Office.
• Strong problem-solving and customer service attitude.

Responsibilities

• Post-Sales Management: Manage processes from booking forms, allotment letters, and sale agreements to final registration.
• Payment Follow-ups: Track payment milestones, send demand letters, and coordinate with accounts for outstanding dues.
• Query Handling: Answer client questions, resolve complaints, and handle escalation issues professionally.
• Inter-Department Coordination: Work closely with sales, accounts, legal, and project execution teams to clear client files.
• Database & Data Entry: Maintain accurate, up-to-date client records and reports using real estate software. Maintain accurate MIS and availability reports.
• Possession & Handover: Manage final checks, clearance of dues, and property handover procedures.

Skills

CRM Software

Client Communication

Data Entry

MS Office

Problem Solving

Education

Bachelor's degree

Job description

Role & responsibilities

1. Post-Sales Management: Manage processes from booking forms, allotment letters, and sale agreements to final registration.

2. Payment Follow-ups: Track payment milestones, send demand letters, and coordinate with accounts for outstanding dues.

3. Query Handling: Answer client questions, resolve complaints, and handle escalation issues professionally.

4. Inter-Department Coordination: Work closely with sales, accounts, legal, and project execution teams to clear client files.

5. Database & Data Entry: Maintain accurate, up-to-date client records and reports using real estate software. Maintain accurate MIS and availability reports.

6. Possession & Handover: Manage final checks, clearance of dues, and property handover procedures.

Preferred candidate profile

• Bachelor's degree.


• Experience working as a CRM Executive.


• Excellent written and verbal communication skills.


• Good understanding of real estate documentation and legal compliance basics.


• Proficiency in MS Office.


• Strong problem-solving and customer service attitude.