Crm Executive

Srk Buildwell; Dadri, Greater Noida; On-site; INR 420,000 - 540,000; Full time

Job summary

Srk Buildwell is seeking a CRM Executive to manage post-sales customer relationships for real estate projects. The role focuses on onboarding, handling bookings, payments, and documentation while ensuring smooth handovers and high customer satisfaction.

The ideal candidate has 3–5 years in Real Estate CRM or post-sales, strong documentation knowledge, and proficient MS Office and CRM tools. This on-site position is based near Noida West, Sector-16B.

Qualifications

• Bachelor's degree in any discipline.
• 3–5 years of Real Estate CRM / Post-Sales experience.
• Strong knowledge of real estate documentation and payment processes.
• Proficiency in MS Office and CRM software tools.
• Excellent communication and follow-up skills.

Responsibilities

• Manage post-sales customer relationships and onboarding.
• Handle bookings, payments, documentation, possession, and handover queries.
• Maintain customer data in CRM regularly.
• Coordinate with Sales, Accounts, Legal, and Projects teams for timely resolutions.
• Prepare reports on collections and customer status.
• Support customers during possession and handover processes.
• Ensure high levels of customer satisfaction and retention.

Skills

Communication skills

Follow-up

Coordination

Multitasking

MS Office

Education

Bachelor's degree

Tools

CRM software

Excel

MS Word

Job description

Job Title: CRM Executive in Real Estate

Experience Required: 3 to 5 Years
Location: Sector-16B, Gr. Noida West
Department: CRM

Key Responsibilities:

• Manage post-sales customer relationship and ensure smooth on-boarding process.
• Handle customer queries related to bookings, payments, documentation, possession, and handover.
• Maintain and update customer data in CRM software regularly.
• Coordinate with Sales, Accounts, Legal, and Projects teams for timely resolution of customer issues.
• Ensure timely collection follow-ups as per payment schedule.
• Prepare BBA, demand letters, receipts, and other customer communications.
• Maintain proper documentation (Agreement to Sell, Allotment Letter, KYC, etc.).
• Track and follow up on pending documents and payments.
• Provide regular reports on collections, customer complaints, and status updates.
• Support customers during possession and handover process.
• Ensure high levels of customer satisfaction and retention.

Required Skills & Qualifications:

• Bachelors degree in any discipline.
• 3–5 years of experience in Real Estate CRM / Post-Sales / Customer Handling.
• Strong knowledge of real estate documentation and payment processes.
• Good understanding of demand generation and collection process.
• Proficiency in MS Office (Excel, Word) and CRM software tools.
• Excellent communication and follow-up skills.
• Strong coordination and multitasking abilities.

Preferred Skills:

• Experience working with real estate developers only.
• Knowledge of RERA guidelines and compliance processes.
• Ability to handle high-value customers professionally.