CRM Data Analyst - Female ONLY

Santello Business Consulting; Kolkata District; On-site; INR 400,000 - 650,000; Full time

Job summary

Santello Business Consulting in Kolkata is seeking a CRM professional to manage and optimize CRM tools and platforms across marketing workflows. You will analyze customer data to derive insights, identify trends, and develop segmentation strategies, while generating reports and dashboards and troubleshooting CRM issues in collaboration with marketing and sales teams.

Requirements include 2+ years in CRM, knowledge of Salesforce, HubSpot or Microsoft Dynamics, and familiarity with Tableau or

Qualifications

• 2+ years of CRM, marketing, or customer relationship management experience.
• Experience with Salesforce, HubSpot or Microsoft Dynamics.
• Familiarity with B2C CRM environments and analytics tools.

Responsibilities

• Manage and optimize CRM tools and platforms.
• Analyze customer data to derive insights, identify trends, and develop segmentation strategies.
• Generate reports and dashboards.
• Troubleshoot CRM issues.

Skills

CRM experience

Data analysis

Dashboard reporting

Tools

Salesforce

HubSpot

Microsoft Dynamics

Tableau

Power BI

Job description

• The management and optimization of CRM tools and platforms .
• Analyze customer data to derive insights, identify trends, and develop strategies , customer segmentation models.
• Generate reports and dashboards
• Troubleshoot issues related to CRM

Required Candidate profile

• 2+ yrs exp in CRM, marketing, or customer relationship management.
• CRM software (Salesforce, HubSpot, Microsoft Dynamics)
• B2C- CRM environments.
• knowledge of tools - Tableau or Power BI .