Senior Associate - CRM Data

Grant Thornton (US); Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Grant Thornton (US) is seeking a CRM Data Senior Associate in Bengaluru, India to manage and optimize CRM data operations. The role involves ensuring data accuracy, performing large-scale data transformations, and supporting system integrations. You'll collaborate with technical teams to enhance data handling and assist in impactful projects, making significant contributions to the organization.

The ideal candidate is detail-oriented with solid SQL skills, data governance knowledge, and experience in CRM platforms. A Bachelor's degree in a relevant field and 3+ years of related experience are required.

Qualifications

• Bachelor’s degree in Information Technology, Business Analytics, or related field.
• 3+ years of experience in a data-focused role with CRM platforms.

Responsibilities

• Monitor CRM and integrated data for accuracy and compliance.
• Conduct regular audits to detect data inconsistencies.
• Perform large-scale data imports and transformations.
• Lead data mapping efforts for strategic projects.
• Troubleshoot integration data issues efficiently.

Skills

SQL skills

Data maintenance

ETL tools

Data governance

Data privacy

Reporting tools

Problem-solving skills

Communication skills

Agile environments

Education

Bachelor’s degree in Information Technology

3+ years of experience working with CRM platforms

Tools

Power BI

Tableau

Excel

Power Query

Azure DevOps

Job description

As a CRM Data Senior Associate, you’ll be more than a data steward, you’ll be a builder of scalable, high-quality CRM data foundations that power our sales and marketing success. In this role, you’ll own the operational heartbeat of our CRM: loading, transforming, cleansing, and monitoring data at scale to ensure it’s accurate, compliant, and actionable. You’ll work closely with CRM Platform & Technical lead — gaining visibility into how data fuels our go-to-market strategy and the technology that supports it. You’ll also be a key contributor to high-impact projects, such as data mapping and large-scale data loads during acquisitions, where clean, well-structured data is essential to smooth integration.

Responsibilities

• Monitor CRM and integrated system data to ensure accuracy, completeness, and compliance with governance standards.
• Conduct regular audits to detect duplicates, inconsistencies, and anomalies in CRM and inbound integration feeds.
• Track and report on data quality KPIs, recommending improvements and automation opportunities.
• Enforce business rules, privacy requirements, and compliance standards across data workflows

Data Load, Transformation & Cleanup

• Perform large-scale data imports, exports, and mass updates.
• Lead data mapping, transformation, and loading efforts for strategic projects, including acquisitions and platform migrations.
• Apply transformation logic to standardize and prepare data for use across integrated platforms.
• Lead mass cleanup initiatives to eliminate duplication and correct inaccuracies.
• Develop repeatable processes and documentation to support scalable, high-quality data operations.

Integration & Platform Support

• Monitor and troubleshoot data coming from integrated systems (e.g., marketing automation, external data providers) into CRM.
• Partner with IT and platform teams to maintain seamless data flow and resolve integration data issues quickly.
• Help manage the SQL database that supports CRM, including creating, optimizing, and maintaining queries for reporting and data quality initiatives.
• Monitor and verify that Azure Synapse data processes execute correctly, proactively identifying and resolving any failures or delays.
• Support platform testing and UAT for changes that affect CRM data structures or integrations.
• Create enablement materials and train users on CRM data handling best practices.

Skills

• Exceptional SQL skills with a focus on data analysis, transformation, and query optimization
• Proven ability to perform data maintenance at scale with large, complex datasets with experience analyzing the data using tools such as Excel, Power Query, and Python
• Real world hands‑on experience with ETL or data integration tools; familiarity with APIs and automation workflows is a plus
• Understanding of data governance, data privacy, and compliance standards
• Exposure to CRM integrations with marketing automation or customer data platforms
• Comfort working with reporting tools (e.g., Power BI, Tableau, CRM-native analytics) to visualize data trends
• Strong problem-solving skills and ability to design repeatable, scalable data solutions
• Excellent communication skills with the ability to work across technical and business teams
• Detail-oriented mindset with a passion for clean, accurate, and actionable data
• Experience in Agile environments and working with cross-functional stakeholders
• Experience with Azure DevOps or similar project management tools to track data-related tasks and sprints
• Adaptability and eagerness to stay current with evolving data technologies and best practices
• Strong communication skills with commitment to delivering service excellence for system users and stakeholders.

Education / Professional Experience / Qualifications

• Bachelor’s degree in Information Technology, Business Analytics, Computer Science, or related field
• 3+ years of experience working with CRM platforms (e.g., Microsoft Dynamics) in a data-focused role