CRM & Customer Relationship Executive

Indian Xporter Pvt Ltd; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Tradewise Indian Xporter Private Limited is looking for a CRM & Customer Relationship Executive to keep buyer and importer records accurate, follow up on enquiries and orders, and support customers after sale.

You will maintain CRM records, follow up on quotations, orders, shipments and payments, respond to queries across email, phone and messaging channels, and report on enquiry conversions and customer feedback.

Qualifications

• Graduate in any stream.
• Experience in customer support, CRM or account coordination is preferred.
• Experience with CRM systems and data entry is advantageous.

Responsibilities

• Maintain customer, contact and enquiry records in the company CRM.
• Follow up on quotations, orders, shipments and payments with customers.
• Respond to customer queries across email, phone and messaging channels.
• Report on enquiry conversion, response times and customer feedback.

Skills

Business English communication

Customer follow-up

Data accuracy

Education

Graduate in any stream

Tools

CRM tools

Job description

Tradewise Indian Xporter Private Limited is looking for a CRM & Customer Relationship Executive to keep buyer and importer records accurate, follow up on enquiries and orders, and support customers after sale.

Responsibilities

• Maintain customer, contact and enquiry records in the company CRM.
• Follow up on quotations, orders, shipments and payments with customers.
• Respond to customer queries across email, phone and messaging channels.
• Report on enquiry conversion, response times and customer feedback.

Qualifications

• Graduate in any stream.

Skills required

• CRM tools
• Business English communication
• Customer follow-up
• Data accuracy

Experience

1+ year in customer support, CRM or account coordination.

Working arrangement

On-site — Navi Mumbai, Maharashtra, India