CRM Assistant

Pattern Inc; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

A global ecommerce acceleration company in Pune, India, is seeking a detail-oriented CRM Assistant to support email and SMS marketing campaigns. This role demands a Bachelor’s degree and basic understanding of CRM tools. Responsibilities include executing CRM campaigns, designing emails, and ensuring error-free execution. The ideal candidate will possess strong organisational skills and a passion for learning in a fast-paced environment.

Qualifications

• Experience with email campaign execution and design.
• Basic understanding of CRM tools in a marketing context.
• D2C or Direct-to-Customer experience preferred.

Responsibilities

• Support the execution of CRM campaigns.
• Design and build emails using drag and drop editors.
• Proof and QA email campaigns to ensure 100% accuracy.
• Assist with client support.

Skills

Attention to detail

Email campaign execution

Basic data analysis

Organisational skills

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

Klaviyo

GA4

Job description

Overview

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [e-mail].

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Job Description

We are seeking a detail-oriented and organised CRM Assistant to support our email and SMS marketing campaigns and agency client efforts. The ideal candidate will have a basic understanding of CRM tools, have high attention to detail and ability to develop meaningful reports.

Responsibilities

• Support the execution of CRM campaigns
• Design and build emails using drag and drop editors (Klaviyo)
• Ensure all email templates follow brand guidelines and are optimised for deliverability
• Proof and QA email campaigns to ensure 100% error-free execution
• Assist with client support
• Generate basic reports and analyse data
• Provide administrative support to the CRM team

Technical Skills

• Basic understanding of CRM tools (Klaviyo)
• Basic graphic design skills
• Basic GA4 proficiency
• Basic data analysis

Qualifications

• Bachelor’s degree in Marketing, Business, or related field
• Experience with email campaign execution and design
• D2C or Direct-to-Customer experience
• Basic CRM certification (Klaviyo) preferred
• Strong communication and organisational skills
• High attention to detail and accuracy
• Passion for learning

KPIs

• Accuracy and speed of email campaign delivery
• Timeliness and accuracy of report generation
• Accuracy of basic segmentation
• Task completion rate