CRM - AM/DM/Mgr - Real Estate - Gurugram

Negolice India; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Negolice India in Gurugram is seeking a back-office CRM professional with experience in Real Estate processes and ERP systems. You will manage payment receipts, documentation, and customer files, logging bookings in the ERP, and coordinating with the sales and legal teams to ensure timely, accurate delivery of Allotment Letters, BBA, and possession documents.

You will handle MIS reporting for collections, follow up on payments, and respond to post-sales queries, maintaining high standards of

Qualifications

• Experience in Real Estate back-office CRM work.
• Documentation with ERP software experience preferred.
• Handling payment receipts and MIS for collections.

Responsibilities

• Execute back-office CRM tasks including payment receipts and documentation.
• Log bookings in ERP system.
• Issue receipts, demand letters and reminders.
• Prepare Allotment Letters, Buyers Agreements, Possession Documents for clients.
• Prepare MIS for outstanding payments and collections, maintain records.
• Handle post-sales queries and coordinate with sales team.
• Ensure timely service delivery and documentation.
• Coordinate with legal for customer queries.
• Carry out daily tasks like collecting payments and issuing documents.

Skills

CRM back-office

Payment processing

Documentation

ERP coordination

Tools

Farvision ERP

Job description

Role & responsibilities

• Should have prior experience in working in Real Estate companies.
• Experience in pre/post sales with documentation with Farvision/ERP software.

Key Accountability/Role and Responsibilities

• Ensuring execution of all Back-office CRM work like Payment Receipts, Builder Buyer Agreement, Possession Documents, Conveyance
• Logging Booking in ERP
• Issuing Payment Receipts, demand letters and reminders accordingly
• Preparing and Issuing Allotment Letters, Buyers Agreements, Possession Documents to the clients.
• Preparation MIS for outstanding payments, payments collections, Maintaining Files and Documents Records. Handling post sales query through emails. Co-ordination with the sales team
• Ensuring high standards of service delivery, query resolution & documentation within specified time limits.
• Managing and providing solutions post sales queries such as TPA, Bank Loan/Disbursal, PTM, Interest etc.
• Customers, booking, payment record Maintain & updating in Farvision/ERP.
• Preparing all documents like Allotment Letter, BBA, Registry &Transfer cases etc. as per the requirement.
• Preparing daily MIS Collection Report for payments
• Follow up with the clients for collection of Timely payments
• Coordinating with legal department for various legal queries of Customer

Activities he will Carry out.

• Issuing Payment Receipts, demand letters and reminders accordingly
• Preparing all documents like Allotment Letter, BBA, Registry &Transfer cases etc. as per the requirement.
• Any Other duties/activities as assigned by CRM Department