Assistant Manager - CRM

Magneum Technology; Gurugram District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Magneum Technology in Gurugram is seeking an Assistant Manager CRM to lead the end-to-end customer relationship journey, including all after-sales activities, documentation, and timely resolution of customer issues for our Prop-Tech platform.

The role requires a real estate background, 3+ years of CRM experience, strong communication, problem-solving, and a customer-centric mindset to ensure high satisfaction and successful registry processes.

Qualifications

• Bachelor’s degree with 3+ years of relevant real estate CRM experience.
• Proven post-sales CRM experience in real estate.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer handling abilities.
• Familiarity with CRM software and tools.
• Customer-centric, results-driven mindset.

Responsibilities

• Timely closure of agreements for buyers and sellers and coordination of documentation till registry.
• Coordination with bankers, channel partners, internal teams and other departments.
• Strategize & achieve the collection targets.
• Monitor grievances and escalations received from customers.
• Ensure timely, accurate solutions to customer queries.
• Looking after the registry process at times.

Skills

Communication skills

Relationship management

Problem solving

Customer-centric mindset

CRM knowledge

Education

Bachelor's degree

Tools

CRM software

Job description

We are looking for an Assistant Manager CRM for our funded Prop-Tech firm based in Gurugram, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

Role & responsibilities

• Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
• Coordination with bankers, channel partners, internal team, and other departments
• Strategize & achieve the collection targets
• Monitor the grievances and escalations received from customers
• Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.
• Looking after the registry process at times .

Preferred candidate profile

• A bachelors degree with a minimum of 3+ years of relevant experience
• Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
• Familiarity with CRM software and tools.
• Results-driven with a customer-centric mindset.

NOTE: We are looking candidates only from Real Estate background.