CREDIT OPERATION EXECUTIVE

Digitide; Jaipur; On-site; INR 250,000 - 350,000; Full time

Job summary

Digitide in India is seeking a Credit Operation Executive to handle customer inquiries, process credit applications, and ensure regulatory compliance. You will be the first point of contact for customers, delivering accurate, friendly support and maintaining data privacy.

The role requires excellent communication, a customer-centric mindset, and the ability to work with the credit team to assess and approve credit limits while supporting departmental goals.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer service or credit-related role is preferred.
• Excellent communication skills, both verbal and written, are essential.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using MS Office applications and customer relationship management (CRM) systems.
• Basic understanding of credit processes and regulations is an advantage.
• Willingness to learn and adapt to new systems and procedures.
• Excellent time management and organizational skills.
• A positive attitude and a passion for delivering exceptional customer service.

Responsibilities

• Handle customer inquiries and provide timely resolutions to their queries and concerns.
• Maintain a high level of customer satisfaction by delivering accurate and friendly support.
• Process credit applications, perform credit checks, and ensure compliance with regulations.
• Collaborate with the credit team to assess and approve credit limits for customers.
• Maintain accurate records of customer interactions and ensure data privacy.
• Stay updated with product knowledge and industry trends to provide relevant information to customers.
• Identify and elevate complex issues to the appropriate team members for further assistance.
• Assist in developing and implementing customer service best practices and procedures.
• Build and maintain positive relationships with customers to foster long-term loyalty.
• Support the team in achieving departmental goals and targets.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Independent work

Education

High school diploma

Tools

CRM software

MS Office

Job description

Job Description:

As a Credit Operation Executive, you will play a vital role in our organizations back-office operations. Your primary responsibility will be to handle customer inquiries and provide efficient and accurate solutions. You will be the first point of contact for customers, ensuring a positive and satisfying experience. This role requires excellent communication skills, a customer-centric approach, and the ability to work collaboratively within a team environment.

Responsibilities

• Handle customer inquiries and provide timely resolutions to their queries and concerns.
• Maintain a high level of customer satisfaction by delivering accurate and friendly support.
• Process credit applications, perform credit checks, and ensure compliance with regulations.
• Collaborate with the credit team to assess and approve credit limits for customers.
• Maintain accurate records of customer interactions and ensure data privacy.
• Stay updated with product knowledge and industry trends to provide relevant information to customers.
• Identify and elevate complex issues to the appropriate team members for further assistance.
• Assist in developing and implementing customer service best practices and procedures.
• Build and maintain positive relationships with customers to foster long-term loyalty.
• Support the team in achieving departmental goals and targets.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer service or credit-related role is preferred.
• Excellent communication skills, both verbal and written, are essential.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using MS Office applications and customer relationship management (CRM) systems.
• Basic understanding of credit processes and regulations is an advantage.
• Willingness to learn and adapt to new systems and procedures.
• Excellent time management and organizational skills.
• A positive attitude and a passion for delivering exceptional customer service.