Customer Service & Operations Credit Analyst

RBS; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

RBS in Chennai is seeking a Senior Customer Service & Operations Credit Analyst to deliver customer and business outcomes by processing, authorising, and investigating credit transactions to defined KPIs and SLAs. You will identify opportunities to enhance processes and improve the customer experience.

Based in India, you will review loan documentation, disclosures, and credit evaluations, authorise transactions, collect and analyse information from customers and businesses, and manage

Qualifications

• Customer service abilities along with customer and industry knowledge.
• Awareness of changes in trends, policies, and regulations.
• An understanding of our industry and its customers.
• Experience of managing stakeholder relationships.

Responsibilities

• Review documentation including loan applications, disclosures, and credit evaluations.
• Authorise and investigate all credit operations transactions.
• Collect and analyse the required information from the customers and businesses.

Skills

Customer service

Adaptability

Organisation

Listening

Stakeholder management

Job description

Join us as a Customer Service & Operations Credit Analyst

• We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
• Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines
• This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
• We’re offering this role at senior analyst level

What you’ll do

As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In addition, you’ll:

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses

  The skills you’ll need

  To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.

  You’ll also need:

  • Customer service abilities along with customer and industry knowledge
  • An awareness of changes in trends, policies, and regulations
  • An understanding of our industry and its customers
  • Experience of managing stakeholder relationships

  Hours

  45

  Job Posting Closing Date:

  08/09/2026