Customer Service & Operations Credit Analyst

Royal Bank of Scotland; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Royal Bank of Scotland in Bengaluru is seeking a Senior Customer Service & Operations Credit Analyst to help deliver customer and business outcomes. You will process, authorise and investigate transactions to defined KPIs and SLAs while seeking opportunities to improve processes and the customer experience.

Key responsibilities include reviewing loan documentation, authorising credit operations transactions, collecting and analysing information from customers and businesses, and identifying

Qualifications

• Customer service abilities along with customer and industry knowledge
• An awareness of changes in trends, policies, and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships

Responsibilities

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

Job description

Join us as a Customer Service & Operations Credit Analyst

We'll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs

Specialising in Credit Operations, you'll respond to queries from customers and stakeholders promptly within agreed timelines

This is a chance to build on your credit skills and experience in an engaging and fast-paced environment

We're offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Credit Analyst, you'll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you'll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In addition, you'll:

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

To succeed in this role, you'll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You'll also have the ability to adapt to fast-paced environments and you'll have effective organisation skills to deliver to deadlines.

You'll also need:

• Customer service abilities along with customer and industry knowledge
• An awareness of changes in trends, policies, and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships

Hours

45

Job Posting Closing Date: 09/09/2026