CPA Executive

Digitide; India; Presencial; INR 350 000 - 550 000; Tempo integral

Resumo da oferta

Digitide in India is seeking a CPA Executive to support back-office operations and assist the Customer Care Executive team. You will handle data entry, records management, and report generation to ensure smooth daily workflows.

The role requires strong organization, attention to detail, and proficient MS Office skills. You will liaise with multiple departments, help train new CCE members, and uphold data privacy standards.

Qualificações

• Bachelor's degree in business administration or related field preferred.
• Minimum 2 years in back-office/admin role, BFSI experience preferred.
• Excellent organizational skills with strong attention to detail.
• Proficiency in MS Office, especially Excel and Word.
• Strong verbal and written communication for professional interactions.
• Ability to manage multiple tasks independently and efficiently.
• Proactive, solution-oriented mindset with continuous improvement focus.
• Familiarity with CRM systems is an asset.
• Willingness to learn new technologies and processes.
• Collaborative team player with customer-centric approach.

Responsabilidades

• Handle administrative tasks such as data entry, record keeping, and report generation.
• Assist Customer Care Executive team in resolving inquiries and providing accurate information.
• Maintain a well-organized filing system for quick access to records and documents.
• Ensure compliance with company policies, data privacy and security requirements.
• Collaborate with CCE team to identify process improvements and best practices.
• Provide timely updates to management on back-office operations and customer feedback.
• Assist in training and onboarding new CCE team members.
• Monitor and analyze customer feedback to identify improvement areas.
• Represent the company with a professional attitude and uphold its values.
• Perform other ad-hoc duties as assigned by management.

Conhecimentos

Excel

MS Word

Data entry

Communication skills

CRM familiarity

Formação académica

Bachelor's degree in business administration

Ferramentas

CRM systems

Descrição da oferta de emprego

Job Description:

As a CPA Executive, you will play a vital role in our companys back-office operations, supporting the Customer Care Executive (CCE) team. Your primary focus will be on handling administrative tasks, maintaining accurate records, and providing excellent support to ensure smooth daily operations. You will be a key liaison between the CCE team and other departments, ensuring effective communication and efficient workflow.

Responsibilities

• Handle administrative tasks such as data entry, record keeping, and report generation.
• Assist the CCE team in resolving customer inquiries and providing accurate information.
• Maintain a well-organized filing system for easy access to customer records and documents.
• Ensure compliance with company policies and procedures, especially regarding data privacy and security.
• Collaborate with the CCE team to identify process improvements and implement best practices.
• Provide timely and accurate updates to the management on back-office operations and customer feedback.
• Assist in training and onboarding new CCE team members, ensuring a smooth transition.
• Monitor and analyze customer feedback to identify areas for improvement and enhance customer satisfaction.
• Maintain a professional and positive attitude, representing the companys values and culture.
• Perform other ad-hoc duties as assigned by the management to support the overall business objectives.

Qualifications

• A bachelors degree in business administration, finance, or a related field is preferred.
• Minimum 2 years of experience in a back-office or administrative role, preferably in the BFSI industry.
• Excellent organizational skills with a strong attention to detail.
• Proficiency in using MS Office applications, especially Excel and Word.
• Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Familiarity with customer relationship management (CRM) systems is an asset.
• Willingness to learn and adapt to new technologies and processes.
• A positive and collaborative team player with a customer-centric approach.