Counsellor - Lucknow

Appsierra Group; Lucknow; On-site; INR 300,000 - 500,000; Full time

Job summary

Appsierra Group in Lucknow invites an amiable Counsellor to engage with students and parents, guiding them on courses, programs, and admission procedures. You will assess educational goals and recommend suitable options while maintaining careful records of interactions and follow-ups.

Responsibilities include organizing counselling sessions, seminars, and workshops, coordinating with internal teams for smooth onboarding, and supporting the counselling team to achieve admission targets; excellent

Qualifications

• 1–5 years of counselling or customer service experience
• English fluency in spoken and written form
• Education industry experience preferred

Responsibilities

• Provide information about courses, programs, and admissions.
• Understand students' goals and recommend suitable programs.
• Maintain accurate records of interactions and follow-ups.
• Assist in organizing counselling sessions, seminars, and workshops.
• Coordinate with internal departments for smooth onboarding.
• Support the counselling team in achieving admission targets.
• Handle inquiries via phone, email, and walk-ins professionally.

Skills

Counselling

Customer service

English communication

Interpersonal skills

Listening

MS Office

CRM tools

Education

Graduate or Postgraduate in any discipline

Tools

CRM tools

MS Office

Job description

Key Responsibilities:

• Interact with students and parents to provide information about courses, programs, and admission procedures.

• Understand students’ educational goals and recommend suitable programs.

• Maintain accurate records of student interactions and follow-ups.

• Assist in organizing counselling sessions, seminars, and workshops.

• Coordinate with internal departments for smooth student onboarding.

• Support the counselling team in achieving admission and conversion targets.

• Handle inquiries via phone, email, and walk-ins professionally.

Required Skills & Qualifications:

• Graduate or Postgraduate in any discipline.

• 1 – 5 years of experience in counselling, customer service, or a related role (education industry preferred).

• Excellent spoken and written English communication skills.

• Strong interpersonal and listening skills.

• Basic computer proficiency (MS Office, CRM tools preferred).

• Positive attitude, patience, and willingness to learn.