Academic Counsellor

Medsy Education; Jaipur; On-site; INR 350,000 - 500,000; Full time

Job summary

Medsy Education in Lucknow, Uttar Pradesh, is seeking a smart Academic Counsellor for a full-time, on-site role. The counsellor will guide prospective medical students through MBBS abroad options, university selection, eligibility, fees, and admission procedures, handling calls and documentation.

Strong English/Hindi communication and CRM/Excel skills are essential. The role involves maintaining records, coordinating with internal teams, and supporting the end-to-end admission process.

Qualifications

• Excellent verbal communication skills in English and Hindi.
• Strong student counselling and academic advising skills.
• Excellent interpersonal and convincing skills, including the ability to explain information clearly, address concerns, build trust.
• Good telephonic communication skills, including handling incoming and outgoing calls, responding to enquiries, and conducting timely follow-ups.
• Strong listening, presentation, and information-conveying skills, with the ability to explain admission procedures, eligibility criteria, fee structures, and other academic information.
• Proficiency in Microsoft Excel and good computer skills, including document preparation, PDF creation, scanning, file management, email communication, and routine digital operations.
• Familiarity with Microsoft Office, Google Workspace, CRM platforms, student management systems, and online communication tools is an advantage.
• Strong organisational, multitasking, coordination, and time-management skills, with attention to detail and accuracy in maintaining student records and documentation.
• Ability to work independently, take ownership of assigned responsibilities, manage multiple enquiries, and collaborate effectively with internal teams.
• A proactive, intelligent, adaptable, and solution-oriented mindset, with a willingness to learn and contribute beyond routine responsibilities.
• Knowledge of additional languages apart from English and Hindi will be an added advantage.
• Previous experience in academic counselling, education consultancy, study-abroad services, admissions, telecalling, customer service, or sales is preferred. Freshers with excellent communication skills and the right attitude may also apply.
• A bachelor's degree in Education, Psychology, Counselling, Business Administration, or a related field is desirable.
• Ability to work in a structured, performance-oriented environment while maintaining professionalism, accuracy, and a student-first approach.

Responsibilities

• Counselling prospective students and parents to understand goals and study preferences.
• Explain MBBS-abroad opportunities and guide university selection, eligibility, and programme details.
• Coordinate admissions, eligibility checks, fee structures, documentation, and timelines.
• Handle incoming/outgoing calls, respond to enquiries, and follow up with prospects.
• Maintain student records and update enquiry/follow-up details in Excel or CRM systems.
• Prepare and organize digital documents, PDFs, and coordinate with internal teams to ensure smooth admission activities.

Skills

Verbal communication

Counselling skills

Interpersonal skills

Telephonic communication

Organization

MS Excel

Education

Bachelor's degree in Education

Bachelor's degree in Psychology

Bachelor's degree in Counselling

Bachelor's degree in Business Administration

Tools

CRM platforms

Microsoft Excel

Microsoft Office

Google Workspace

Job description

Medsy Education is a specialized education consultancy dedicated to helping aspiring medical students pursue MBBS programmes at reputed universities worldwide, with a strong focus on medical education in Russia. The organization provides expert guidance, personalized counselling, and end-to-end support to simplify the admission process for students and their families. Its services include career counselling, university selection, admission assistance, documentation, visa support, travel coordination, and post-admission guidance to ensure a smooth study-abroad journey. Through partnerships with international medical universities, Medsy Education aims to make quality medical education accessible, affordable, and reliable. The team is committed to guiding students towards suitable academic opportunities while providing consistent support throughout their educational journey.

Role Description

Company Description

Medsy Education is looking for a smart, confident, and proactive Academic Counsellor to join its team at the Lucknow office. This is a full-time, on-site role involving student counselling, telephonic communication, admission coordination, and overall management of assigned responsibilities.

The Academic Counsellor will interact with prospective students and parents, understand their academic goals, explain MBBS-abroad opportunities, and guide them through university selection, eligibility requirements, fee structures, admission procedures, and documentation. The role involves handling incoming and outgoing calls, responding to enquiries, following up with prospective students, and maintaining clear and timely communication throughout the counselling and admission process.

The candidate will also be responsible for maintaining student records, updating enquiry and follow-up details in Microsoft Excel or relevant CRM systems, preparing and organising digital documents, creating PDFs, and coordinating with internal teams to ensure the smooth execution of admission-related activities.

The ideal candidate should have excellent communication and interpersonal skills, a confident and convincing approach, strong organisational abilities, and the capability to manage multiple tasks efficiently. We value individuals who take initiative, learn quickly, solve problems independently, and are willing to contribute to overall office operations whenever required.

• Excellent verbal communication skills in English and Hindi, with the ability to communicate fluently, professionally, and confidently with students and parents.
• Strong student counselling and academic advising skills, with the ability to understand student requirements and guide them towards suitable educational opportunities.
• Excellent interpersonal and convincing skills, including the ability to explain information clearly, address concerns, build trust, and handle conversations effectively.
• Good telephonic communication skills, including handling incoming and outgoing calls, responding to enquiries, and conducting timely follow-ups.
• Strong listening, presentation, and information-conveying skills, with the ability to simplify admission procedures, eligibility criteria, fee structures, and other academic information.
• Proficiency in Microsoft Excel and good computer skills, including document preparation, PDF creation, scanning, file management, email communication, and routine digital operations.
• Familiarity with Microsoft Office, Google Workspace, CRM platforms, student management systems, and online communication tools is an advantage.
• Strong organisational, multitasking, coordination, and time-management skills, with attention to detail and accuracy in maintaining student records and documentation.
• Ability to work independently, take ownership of assigned responsibilities, manage multiple enquiries, and collaborate effectively with internal teams.
• A proactive, intelligent, adaptable, and solution-oriented mindset, with a willingness to learn and contribute beyond routine responsibilities.
• Knowledge of additional languages apart from English and Hindi will be an added advantage.
• Previous experience in academic counselling, education consultancy, study-abroad services, admissions, telecalling, customer service, or sales is preferred. Freshers with excellent communication skills and the right attitude may also apply.
• A bachelor's degree in Education, Psychology, Counselling, Business Administration, or a related field is desirable.
• Ability to work in a structured, performance-oriented environment while maintaining professionalism, accuracy, and a student-first approach.

Ideal Candidate: We are looking for an all-rounder who combines excellent communication, confidence, computer proficiency, and a strong sense of responsibility. The candidate should be comfortable interacting with people, handling calls, managing documentation, coordinating tasks, and taking initiative to ensure smooth day-to-day operations.

Job Location: Lucknow, Uttar Pradesh

Employment Type: Full-time, On-site

Industry: Education Management / Study Abroad Consultancy