Counsellor

Cognus Technology Limited; Jaipur; Presencial; INR 167.000 - 279.000; Jornada completa

Descripción de la vacante

Cognus Technology Limited in Jaipur is seeking a dedicated Counsellor for our EPT Department. The role focuses on IELTS, PTE, and other English proficiency courses, guiding students based on academics or immigration goals.

You will handle walk-ins, follow up via calls, emails, and WhatsApp, and maintain CRM records to drive admissions and onboarding processes.

Formación

• 1–3 years of counselling experience in IELTS, PTE, Spoken English, or Study Abroad.
• Strong counselling, communication, and interpersonal skills.
• Excellent presentation and convincing abilities.
• Ability to handle walk-ins and convert leads into admissions.
• Basic computer knowledge and familiarity with MS Office and CRM software.
• Customer-focused with a positive and professional attitude.
• Ability to work in a target-driven environment.

Responsabilidades

• Attend and counsel walk-in students regarding IELTS, PTE, and other English proficiency test preparation courses.
• Understand students' requirements and recommend suitable courses and study plans.
• Explain course features, batch schedules, fees, and enrollment procedures.
• Follow up with prospective students through calls, emails, and WhatsApp to convert inquiries into admissions.
• Maintain accurate records of inquiries, counselling sessions, and admissions in the CRM/system.
• Achieve monthly admission and conversion targets.
• Coordinate with trainers and operations teams for batch allocation and student onboarding.

Conocimientos

IELTS counselling

PTE counselling

Walk-in counselling

CRM management

MS Office

Communication

Interpersonal skills

Herramientas

CRM software

MS Office

Descripción del empleo

We are looking for a dedicated andenthusiastic Counsellor for our EPT (English Proficiency Test) Department. Theideal candidate should have good knowledge of IELTS, PTE, and other Englishproficiency courses, along with excellent communication and counselling skills.The role involves handling walk-in inquiries, counselling prospective students,and guiding them in selecting the most suitable course based on their academicor immigration goals.

Key Responsibilities

• Attend and counsel walk-in students regarding IELTS,PTE, and other English proficiency test preparation courses.
  
• Understand students' requirements and recommendsuitable courses and study plans.
  
• Explain course features, batch schedules, fees, andenrollment procedures.
  
• Follow up with prospective students through calls,emails, and WhatsApp to convert inquiries into admissions.
  
• Maintain accurate records of inquiries, counsellingsessions, and admissions in the CRM/system.
  
• Achieve monthly admission and conversion targets.
  
• Coordinate with trainers and operations teams for batchallocation and student onboarding.
  

Requirements

• 1–3 years of experience in counselling for IELTS, PTE,Spoken English, or Study Abroad/Education industry..
  
• Strong counselling, communication, and interpersonalskills.
  
• Excellent presentation and convincing abilities.
  
• Ability to handle walk-ins and convert leads intoadmissions.
  
• Basic computer knowledge and familiarity with MS Officeand CRM software.
  
• Customer-focused with a positive and professionalattitude.
  
• Ability to work in a target-driven environment.