Senior Tech Support Engineer

Innovate MR, LLC.; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Innovate MR, LLC. is seeking an experienced IT Support specialist to manage onboarding/offboarding, administer Microsoft 365 services, and oversee security and backup operations. You will resolve end-user issues and ensure policy-compliant IT support across the organization.

The role requires 4+ years in IT support or Microsoft 365 administration, with strong communication and documentation skills. Bachelor's degree is required.

Qualifications

• Bachelor's degree in any discipline is required.
• 4+ years of experience in IT Support, Technical Support, or Microsoft 365 Administration.

Responsibilities

• Manage employee onboarding and offboarding, including system setup and account provisioning.
• Administer Microsoft 365, Exchange Online, OneDrive, and user licensing.
• Manage MFA, distribution lists, shared mailboxes, and email security.
• Perform email monitoring, message tracing, quarantine management, and email recovery.
• Manage SharePoint sites, permissions, and access.
• Oversee antivirus management, Windows upgrades, and endpoint security.
• Monitor backups and maintain IT documentation and asset inventories.
• Troubleshoot Microsoft 365, Windows, and end-user technical issues.
• Provide timely IT support while ensuring adherence to IT policies and best practices.

Skills

Troubleshooting

Communication

Prioritization

Education

Bachelor's degree in any discipline

Tools

Microsoft 365 Administration

Exchange Online

Microsoft Entra ID (Azure AD)

Windows 10/11 Administration

Microsoft Defender / Email Security

IT Asset & License Management

Job description

• Manage employee onboarding and offboarding, including system setup and account provisioning.

• Administer Microsoft 365, Exchange Online, OneDrive, and user licensing.
• Manage MFA, distribution lists, shared mailboxes, and email security.
• Perform email monitoring, message tracing, quarantine management, and email recovery.
• Manage SharePoint sites, permissions, and access.
• Oversee antivirus management, Windows upgrades, and endpoint security.
• Monitor backups and maintain IT documentation and asset inventories.
• Troubleshoot Microsoft 365, Windows, and end-user technical issues.
• Provide timely IT support while ensuring adherence to IT policies and best practices.

Technical Skills

• Microsoft 365 Administration
• Exchange Online
• Microsoft Entra ID (Azure AD)
• Windows 10/11 Administration
• Microsoft Defender / Email Security
• IT Asset & License Management
  

Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong documentation and organizational skills.
• Customer-focused with a proactive approach to problem-solving.

Qualifications

• Bachelor's degree in any discipline.
• 4+ years of experience in IT Support, Technical Support, or Microsoft 365 Administration.