Corporate IT And Infrastructure Manager

Tryzens Global; Thiruvananthapuram; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Tryzens Limited in Trivandrum, India, seeks a Corporate IT & Infrastructure Manager to lead our IT function, drive operational excellence, and empower a skilled team across cloud and on‑prem environments. This office-based role focuses on governance, vendor oversight, and strategic IT delivery aligned with business priorities.

The ideal candidate has 12+ years in IT with leadership, strong budgeting skills, and experience in Atlassian tools administration and security/compliance standards.

Qualifications

• 12+ years of progressive experience in IT roles, with 3+ years in a leadership capacity.
• Proven experience delivering enterprise infrastructure with modern techniques (containerisation, auto scale, security).
• Strong budget management experience and cost control.
• Line management and development of a multi-disciplinary IT team.
• Understanding of enterprise IT environments and service delivery.

Responsibilities

• Lead our corporate IT function, ensure robust operational performance, and drive team empowerment.
• Oversee IT operations, infrastructure (cloud and on‑prem), networks, security, and compliance.
• Manage vendor relationships, contracts, procurement, and performance tracking.
• Develop IT strategies aligned with business growth and regulatory standards.
• Collaborate with global teams to ensure seamless IT support and modern workplace tools.

Skills

Leadership

Budget management

Enterprise IT environments

Vendor management

Team development

Atlassian tools administration

Cloud/On-prem IT

Tools

Atlassian tools (Jira/Confluence)

Cloud platforms

Monitoring/Observability tools (ELK, Prometheus, Grafana)

Security/compliance tooling

Job description

Job Description:

TryzensLimited is an international digital agency and our mission is to accelerate client success and growth across all channels,leveragingourexpertise, insights, and digital-first principles, to deliver compelling experiences that delight and engage their customers.

With headquarters based in London and a proven developmentcentreatTrivandrum, India, a near-shore office at Sofia in Bulgaria, at Melbourne, Sydney, Brisbane in Australia and at Indianapolis in USA. Our areas of expertise include the delivery of digital solutions (eCommerce and non-commerce), multi-channel retail solutions, and project management amongst others. We providecompetitivesolutions and services to several blue-chip clients primarily within retail, financial services, and other industries. We have built our delivery-focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which support ourobjectiveof helping clients to gain true value from digital solutions. We have a platform-neutral independent approach working with the world’s leading technology partners,includingSalesforce, SAP Commerce, Adobe Commerce, Shopify, OpenCart, WooCommerce, BigCommerce,CommerceTools,Prestashopand Middleware.

We are looking for aCorporateIT& Infrastructure Managerto lead our corporate IT function, ensure robust operational performance, and drive team empowerment. This role calls for a strong leader with hands-on knowledge in infrastructure and desktop management, vendor oversight, IT governance, and cloud/on-premisetechnology environments. The ideal candidate will have a proventrack recordin building accountable, high-performing teams and delivering IT services aligned with businessobjectives.This is an office-based role, and the successful candidate willbe requiredto work from ourTrivandrumoffice.

You’llmanage a team of skilled professionals and be accountable for end-to-end IT service ownership, governing external vendors, driving operational excellence, and aligning technology services with regulatory standards and business priorities.

Core responsibilities are:

• Team Leadership & Development:

• Manage, mentor, andsupporta multidisciplinary IT teamto consistently deliver value added IT and services to our growing business.

• Demonstrate forward thinking around where the organization is going and how technology can support these efforts.

• Advocate andhelpdefineITarchitecture vision from a strategic perspective, including internal and external platforms, tools, and systems.

• Act as the coach and mentor to team members and technical staff on their assigned project tasks

• Conduct product work reviews with team membersand help with hiring the besttalent.

• Foster a culture of innovation, ownership,accountability, and continuous improvement.

• Develop and execute training plans to elevate team skills

• Act as the Subject Matter Expert for allITEngineering activitiesand collaborate with fellowTryzenautsto understand new requirements while ensuringhighlevelsof delivery within the team.

• Manage and evolve ways of working/processesof theITEngineering team to ensure all team deliverables are consistently met.

Corporate IT:

• Accountable forthe provision ofdevices, their adherence to Tryzens security policiesand ongoing estate managementto our global user base

• Accountable for Vendor management ofSuppliers to ensure a consistent, high qualityand secure delivery

• Manage IT vendor relationships, contracts, procurement, and performance tracking.

• Oversee budgeting, cost control, and service delivery from third-party vendors.

• Collaborate withTryzenautsand manage suppliers toensureseamless IT support, including (but not limited to): Leavers/joiners process, device provisioning, security best practices, connectivity

• Drive adoption of modern workplace tools and practices (e.g.,Co-Pilot)

• Set in place and execute best practice processes for Access Management acrossTryzensestate

AtlassianSupport:

• Work withourOperationsteam to manage thecontinuousoptimisationsand updates to our Atlassian Suite

• Work with Operations team forimplementation and communication of all security patches/updates to Atlassian.

• Lead platform scalability and migration efforts as needed.

• IT Operations & Infrastructure

• Oversee corporate IT infrastructure, including cloud andon-premisesenvironments, Firewalls,networkconnectionsand support.

• Providehigh-level guidance on infrastructure-related tasks and emerging technologies.

• Ensure best practices in desktop management, including Microsoft tools and hardware management.

Strategic Planning:

• Develop and execute IT strategies that align with business needs and future growth.

• Identifyopportunities for improvement and innovation in IT service delivery.

• Act as a trusted advisor to senior leadership on IT-related matters.

• Usage of AI inleveragingProductivity and Operational efficiency.

• Audit and Security

• Ensure all IT delivery, setup and processes are executed in line with best practice security frameworks such as ISO 27001/9001working closely withTryzensinternal and external teams.

Essentialexperience:

• 12+ years of progressive experience in IT roles, with 3+ years in a leadership capacity.

• Proven experience managingenterprise infrastructure deliveryplatformsusing moderntechniques (e.g.containerisation, auto scalability, security policies, compute/storage etc, CI/CD)

• Proven budget management experience ofITspendand ongoing optimisation

• Line Management and development of a multi-disciplinary IT team

• Strong understanding ofenterprise, corporateITenvironmentsand service delivery.

• Understandingandoperational experienceof networking,administration,security, and compliance best practices.

• Excellent leadership, communication, and stakeholder management skills.

Preferredexperience:

• Hands-on experience with Atlassian tools administration and optimization.

• Experienceproviding CloudITservices within a digital organisation.

• Knowledge ofone of more of the following monitoring/observability tools and processes inclusive ELK stack, CloudTrail, Kibana, Grafana, Prometheus. Infrastructuremonitoring using Nagios, Zabbix, New Relic.

Requirements: