Coordinator, Order Management

Varel Energy Solutions; Faridabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Varel Energy Solutions in India is seeking an organized coordinator to act as the key contact for customers by coordinating orders and ensuring on-time and in-full delivery, while providing accurate updates to internal stakeholders.

The role requires coordinating with Sales, Operations, Engineering, and Procurement, maintaining delivery calendars, updating SAP price books, and participating in regular meetings to improve order accuracy and customer service.

Qualifications

• Ability to coordinate interdepartmentally to obtain critical information for customer requests.
• Ability to effectively prioritize activities based on urgency and importance.
• Ability to multitask and shift priorities throughout the day.
• Strong verbal and written English communication skills.

Responsibilities

• Serve as the key point of contact for customers by coordinating orders, ensuring on-time and in-full delivery, and providing accurate updates to internal stakeholders.
• Maintain delivery dates based on planning inputs and update relevant tracking sheets and systems.
• Communicate with Sales, Operations, Engineering, Manufacturing, and Procurement to fulfill customer requirements and provide order status feedback.
• Keep price book updated in SAP.
• Support weekly meetings with regional teams and participate in special projects as needed.

Skills

Coordinate interdepartmentally

Prioritize effectively

Multitask

English communication

Customer service mindset

Education

BSc/B.Com/B.Tech graduation

Tools

SAP

Job description

Varel Energy Solutions (VES) is one of the world's largest independent manufacturer and suppliers of downhole drilling and completions products to the energy sector. The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you’re looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team!

Summary:

Serve as the key point of contact for customers by coordinating orders, ensuring on-time and in-full delivery, and providing accurate and timely updates to internal stakeholders

ESSENTIAL DUTIES:

• Ensures integrity of global order book and maintains accurate delivery dates daily based upon feedback received from planning through "Delivery Change Notification Form".
• Regularly coordinate with planning and production team to ensure completion of assigned tasks on "Where is My Order" within 48 hours and keep the spreadsheet "Varel India Order Status Request" updated.
• Ensure updating sales order delivery time as per the updated delivery time received from "Delivery Change Notification Form" from Planning.
• Responsible for communication with Sales, Operations, Engineering, Manufacturing, Procurement, etc. to fulfill customer requirements and provide order status feedback.
• Responsible for keeping price book updated in SAP.
• Conduct weekly meetings with regional Sales and Operations teams.
• Utilizes knowledge of products and processes to service customer needs.
• Performs other duties and participates in special projects as assigned.

MINIMUM REQUIREMENTS

Competencies (Skills & Abilities)

Ability to:

• Coordinate interdepartmentally to obtain critical information to satisfy customer requests.
• Effectively prioritize activities based on critical need.
• Multitask and shift priorities throughout the day.
• Maintain focus and ensure proper closure of all inbound requests.
• Demonstrate good verbal and written English communication skills.

Work Experience

• Experience in areas such as Inside Sales, Customer Service, or Marketing is preferred
• Graduation in Science (BSc) or Commerce (B.Com) or in Technology (B.Tech)

Thank you for your interest in a career with Varel Energy Solutions.