Controls Technical Support Engineer 3

jci; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Johnson Controls Bengaluru is seeking a technical specialist to support the Chiller Plant Automation System for data center operations. You will ensure uptime, handle auto operations per SLA, and collaborate with service ops and regional teams.

The role involves guiding field teams, participating in training programs, and contributing to quality, security alerts, and upgrades across the operations network.

Responsibilities

• Maintain Chiller Plant Automation System uptime and auto operations per SLA.
• Provide Level 3/4 technical input to resolve breakdowns and incident analysis to prevent recurrence.
• Ensure warranty site stability; involve SMEs for on/off-site requirements to maintain uptime.
• Provide monthly feedback to regional and factory teams to improve quality.
• Review product notices and cyber security alerts and inform regional teams to implement fixes.
• Support diploma trainee program and FLSP skills enhancement via CPM, CFS commissioning and troubleshooting.
• Coach FLSP via LPT and SoTech training modules.
• Identify talent resources and transfer knowledge to elevate support.
• Collaborate with 3rd party technical resources to build in-house core teams for 3rd party apps.
• Assist field teams to generate L&M business via CPM and CFS PSA customers.
• Provide input on obsolete components and follow up on upgrades and replacements.
• Lead team to deliver 5 CFS system upgrades / modernizations and support field teams.
• Support audits and predictive analysis to generate L&M opportunities.
• Provide technical support for quick closure of calls, first-time fix within 24 hours to improve NPS.

Job description

• Who we are:

  Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data-driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings.
  We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.
  Johnson Controls offers the world’s largest portfolio of building technology, software and services.Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

  Please visit and follow Johnson Controls linkedin for recent exciting activities.

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  OpenBlue OpenBlue: This is How a Space Comes Alive
  What you will do
• Technical supports to maintain the Chiller Plant Automation System UP time, System Auto operations as per agreed SLA of all Data center sites and Key Accounts Customers.
• Technical inputs to the Service Ops team to resolve the Level 3 & Level 4 breakdown cases and Incident Analysis report to overcome future reoccurrence.
• Warranty sites - System stability, Involve SME in on site /off site requirements to maintain the Up time of system
• Support for quality improvement by providing feedback to regional and factory team on monthly basis
• Review all global products notifications / cyber security alerts and highlight to all regional team to act on rectifications / prevention process.
• Support diploma trainee program from India service operation and Skill enhancement of FLSP through technical training program (CPM, CFS commissioning & troubleshoot)
• Coaching FLSP through LPT, SoTech Training Modules
• Identify talent resources & Technical knowledge transfer to become the next level support
• Engage with 3rd Party systems technical resources to create strong in-house core teams to manage 3rd party applications functionalities
• Support field team with technical expertise to generate L&M business through CPM, CFS PSA Customers
• Support field team with technical inputs of obsolete components and follow up for upgrade and replacement
• Lead Technical Team to identify and support field team for 5 # CFS System upgrades / modernizations
• Support team through 04 technical audits, predictive analysis to generate L&M opportunities
• Technical support for early closure of calls, first time fix, respond by 24 Hrs. and closure of hot alert to improve NPS

Join Johnson Controls and be part of a team that values your contributions, supports your growth, and provides a rewarding work environment.

Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.