Controls Technical Support Engineer 3

YDU JC Air Cond & Ref Inc.- Dubai; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Johnson Controls in India (Bengaluru) is seeking a technically skilled professional to provide ongoing support for the Chiller Plant Automation System, ensuring uptime across data center sites and key accounts. You will assist the Service Ops team with Level 3/4 incident analysis and contribute to preventing recurrences through robust root-cause reports.

You will review global product notifications and cybersecurity alerts, coordinate with regional and factory teams, and support training

Job description

Who we are:

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data-driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission. Please visit and follow Johnson Controls linkedin for recent exciting activities. APAC Linkedin Johnson Controls APAC Linkedin Career The Power Behind Your Mission OpenBlue OpenBlue: This is How a Space Comes Alive

What you will do

Technical supports to maintain the Chiller Plant Automation System UP time, System Auto operations as per agreed SLA of all Data center sites and Key Accounts Customers. Technical inputs to the Service Ops team to resolve the Level 3 & Level 4 breakdown cases and Incident Analysis report to overcome future reoccurrence. Warranty sites - System stability, Involve SME in on site /off site requirements to maintain the Up time of system Support for quality improvement by providing feedback to regional and factory team on monthly basis Review all global products notifications / cyber security alerts and highlight to all regional team to act on rectifications / prevention process. Support diploma trainee program from India service operation and Skill enhancement of FLSP through technical training program (CPM, CFS commissioning & troubleshoot) Coaching FLSP through LPT, SoTech Training Modules Identify talent resources & Technical knowledge transfer to become the next level support Engage with 3rd Party systems technical resources to create strong in-house core teams to manage 3rd party applications functionalities Support field team with technical expertise to generate L&M business through CPM, CFS PSA Customers Support field team with technical inputs of obsolete components and follow up for upgrade and replacement Lead Technical Team to identify and support field team for 5 # CFS System upgrades / modernizations Support team through 04 technical audits, predictive analysis to generate L&M opportunities Technical support for early closure of calls, first time fix, respond by 24 Hrs. and closure of hot alert to improve NPS

Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.