Contractor - Intern

Veradigm Inc.; Pune District; Remote; INR 446,000 - 781,000; Full time

Job summary

Veradigm Inc. in India is seeking a customer support professional who can communicate clearly in English and build positive relationships with customers while learning new applications.

The role emphasizes problem-solving, a customer-first mindset, and the ability to work independently or with teammates, including night shifts to align with U.S. business hours.

Qualifications

• Excellent English communication skills, both verbal and written.
• Willingness to work during U.S. business hours from India.
• Calm, patient, and positive in fast-paced settings.
• Strong attention to detail and a customer-first mindset.
• Quick learner with adaptability to new tools and processes.

Skills

English communication

Customer service mindset

Problem solving

Team collaboration

Curiosity learning

Tools

Ticketing systems

CRM platforms

Customer service tools

Job description

What We're Looking ForGreat CommunicatorsStrong verbal and written English communication skills.Confidence speaking with customers and building positive relationships.A friendly, professional, and customer-focused approach.Problem SolversCurious, analytical, and eager to learn.Ability to think through challenges and work toward effective solutions.Comfortable asking questions and collaborating with teammates when needed.Customer-First MindsetPassion for helping people and delivering an exceptional customer experience.Ability to remain calm, patient, and positive in a fast-paced environment.Technical AptitudeComfortable using computers and learning new applications and technologies.Previous technical support experience is welcome but not required.Basic RequirementsExcellent English communication skills, both verbal and written.Willingness and ability to work during U.S. business hours, which typically requires night-shift coverage in India.Strong customer service mindset and attention to detail.Ability to learn quickly and adapt to new processes and technologies.Ability to work effectively both independently and as part of a team.Preferred Qualifications (Nice to Have)Previous experience interacting with customers over the phone, email, or chat.Experience supporting U.S. or other international customers.Experience in a customer service, call center, help desk, or technical support role.Familiarity with ticketing systems, CRM platforms, or customer service tools.Don't meet every preferred qualification? We'd still love to hear from you. If you're a strong communicator, enjoy helping customers, and are eager to learn, we encourage you to apply.