Contract Specialist

WebTech Software Solutions; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

WebTech Software Solutions is seeking Customer Care Executives to handle inquiries and resolve issues for our client base. You will respond to routine contacts and escalate complex problems as needed, using standard computer applications to deliver professional service.

Responsibilities include navigating enterprise systems, interfacing with customers and vendors, and participating in training to improve satisfaction and performance.

Qualifications

• 6 months BPO or Travel experience.
• Bachelor's Degree or Undergraduate dropouts.
• Excellent written and spoken communication, business technical writing.
• Computer skills – ability/experience using computer applications.
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).
• Open to work in a blended environment (Voice & Chat/Email).

Responsibilities

• Understand the various computer screens and how to utilize them effectively.
• Interface with customers, clients and vendors, and escalates areas of concern to the appropriate supervisory staff.
• Attend assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
• Adhere to all company and specific Contact Center policies and procedures.
• Complete any work as assigned by Management.

Skills

Communication skills

Computer literacy

Education

Bachelor's Degree or Undergraduate dropout

Job description

Overview

We are looking for Customer Care Executives. She/He will handle customer service inquiries and problems associated with the servicing of the company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibilities

• Understand the various computer screens and how to utilize them effectively
• Interface with customers, clients and vendors, and escalates areas of concern to the appropriate supervisory staff
• Attend assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adhere to all company and specific Contact Center policies and procedures
• Complete any work as assigned by Management

Education and Essential Experience

• 6 months BPO or Travel experience
• Bachelor's Degree or Undergraduate dropouts
• Excellent written and spoken communication, business technical writing
• Computer skills – ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment (Voice & Chat/Email)

Key Enablers

• Strong process orientation
• High energy, high integrity & work ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem‑solving skills

1st Floor, 122 Optima , Puttappa Industrial Estate, Main Road, Whitefield, Mahadevapura, Bengaluru, Karnataka 560048