Continuous Improvement & Transformation Consultant

General Mills; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

General Mills is seeking a seasoned Lean/CI professional to lead strategic and tactical initiatives for Global Shared Services. You will set up service-excellence metrics, drive CI culture, deploy Lean methodologies, and build process-improvement capabilities across geographies.

You will conduct trainings, facilitate VSM sessions, and ensure process models in SAP Signavio link to KPIs and owners. This is a hands-on role requiring collaboration with global teams and a track record of delivering

Qualifications

• Minimum bachelor's degree required with preferred master's degree.
• Lean Six Sigma Black Belt certification is required.
• SAP Signavio certification is preferred.
• Experience with Signavio BPMN and process modelling is essential.

Responsibilities

• Initiate and lead prioritization of process-improvement opportunities with clear ownership and deliverables.
• Collaborate with global stakeholders to implement value-driving initiatives.
• Deep dive into current practices to identify improvement opportunities.
• Lead Value Stream Mapping sessions and design future-state processes.
• Maintain end-to-end process models in Signavio linked to KPIs and controls.
• Train employees on CI fundamentals and encourage self-sufficiency in process mapping.

Skills

MS Excel

MS Word

PowerPoint

Visio

Minitab

Lean & CI

Project management

Process mapping

Education

Bachelor's degree

Master's degree

Lean Six Sigma Black Belt

SAP Signavio certification

Tools

SAP Signavio Process Manager

SharePoint

Job description

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.

JOB OVERVIEW

This role would lead strategic and tactical initiatives related to continuous improvement and service excellence for the Global Shared services (GSS) team spread across geographies/locations. This role would own the setup of service excellence metrics, driving CI culture using innovative techniques, deployment of Lean methodologies and build process improvement capabilities within the GSS team by conducting training and facilitation sessions.
This role would enable leadership to implement site-wide CI initiatives, setting up and rolling out new frameworks, approaches and providing inputs on thought leadership.

JOB ACCOUNTABILITIES

• Initiate and lead prioritization of process improvement opportunities and ensuring clear ownership and delivery of improvements
• Collaborate with global stakeholders for implementing initiatives that drive value
• Deep dive into current business practices and processes to identify improvement opportunities
• Lead/drive improvement initiatives such as facilitating/conducting Value Stream Mapping (VSM) sessions, present and future state process design, improvement of key metrices
• Build, structure and maintain end-to-end process models in SAP Signavio Process Manager (BPMN 2.0), including current-state and future-state models, process hierarchy and levelling, naming and modelling conventions, and linkage of models to KPIs, controls and process owners
• Train employees on CI fundamentals & methods to identify and implement process improvement initiatives
• Coach process owners and teams on reading Signavio process models so they are self-dependant on process mapping and insight is interpreted and acted on without dependence on the CI team
• Work collaboratively with global teams to develop and implement ideas that drive business value
• Lead Lean initiatives to eliminate waste, standardize processes/practices, develop action plans to achieve service excellence and customer satisfaction
• Help teams in setting up and standardize operational, service owner and business outcome metrics
• Ensure improved and standardized processes are reflected as governed, published Signavio models that serve as the single source of truth for the process
• Track, validate & report cost savings post implementation of improvement initiatives, implement site-wide CI initiatives, setting up and rolling out new frameworks
• Use Signavio process-mining views to evidence baseline versus post-implementation performance and confirm improvements are sustained

MINIMUM QUALIFICATION

Minimum Degree Requirements: Bachelors
Minimum years of related experience required: 8
Required Professional Certifications: Lean Six Sigma Black Belt from a reputed institute like ASQ, ISI etc.

PREFERRED QUALIFICATION

Preferred Degree Requirements: Masters
Preferred Major Area of Study: Shared Service Operations / Quantitative Background
Preferred Professional Certifications: Lean Practitioner certification, SAP Signavio certification (Process Manager / Process Intelligence)
Preferred years of related experience: 10

SPECIFIC SKILLS NEEDED

Technical Skills

• Proficiency in MS Excel, Word, PowerPoint, Visio and Minitab
• Experience in SharePoint
• Lean & Continuous improvement methodology & tools
• Project management principles
• SAP Signavio Process Manager (expert): demonstrated hands-on process modelling in BPMN 2.0 - building and governing multi-level end-to-end process models, applying modelling standards and conventions, managing dictionary/glossary objects, versioning, review and publishing workflows, and collaboration with process owners on model sign-off

Soft Skills

• Good Verbal & Written Communication
• Analytical thinking
• Interpersonal skills - ability to communicate effectively across all levels & in a multi-culture environment
• Ability to influence
• Problem-solving mindset
• Fast decision making
• Ability to prioritize & manage time

ADDITIONAL REQUIREMENTS

Certified on and hands-on with continuous improvement tools, including deploying Lean methodology, conducting VSMs for medium to large projects/initiatives, change management, knowledgeable of best-in-class industry benchmarks for service performance management
Demonstrated experience in Project Management (Medium and Large projects)
Able to connect process-mining evidence to Lean problem solving - using data to confirm or challenge what a VSM or Gemba walk suggests
Individual Contributor role

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.