Continuous Improvement Process Expert

Freseniusmedicalcare; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Fresenius Medical Care is seeking a Continuous Improvement Process Expert for the Global Business Services (GBS) to advance operational excellence in Contract Management and Commercial Excellence teams. You will embed CI into day-to-day operations and deliver measurable business outcomes.

The role requires Lean Six Sigma Black Belt, 10+ years in Shared Services, and hands-on experience with automation tools, data visualization, and stakeholder leadership.

Qualifications

• Bachelor’s degree in engineering, data analytics, business, pharma, or related field.
• Lean Six Sigma Black Belt certification required.
• 10+ years in Shared Services/GBS, with 2–4 years in process improvement/Operational Excellence roles.
• Exposure in supporting Sales/Marketing/Customer ops teams is a plus.

Responsibilities

• Identify and drive improvement opportunities across Contract Management and Commercial Excellence.
• Lead Kaizen and process improvement workshops; ensure benefits realization.
• Establish project governance, performance metrics, and review rhythms for sustained outcomes.
• Partner with operations and functional leaders to standardize processes aligned with global standards and compliance requirements.
• Embed CI culture through Lean Six Sigma coaching, mentoring, and hands-on project delivery.
• Act as a trusted CI advisor, enabling data-driven decision-making for operations and the business.
• Collaborate with IT and digital teams to integrate automation into end-to-end process improvements.
• Develop and leverage basic dashboards and visualizations to support performance tracking and insights.

Skills

Facilitation

Stakeholder management

Analytical thinking

Problem solving

Lean Six Sigma

Data-driven mindset

Education

Bachelor’s degree in engineering, Data Analytics, Business, Pharma, or related field

Lean Six Sigma Black Belt

Tools

Power Automate

Excel Macros

Power Query

Alteryx

Power BI

Tableau

Job description

Job Description

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Continuous Improvement Process Expert – GBS

About the Role

The Continuous Improvement (CI) Process Expert plays a critical role in advancing operational excellence across the Global Business Services (GBS) organization. This role drives the CI agenda across Contract Management and Commercial Excellence teams, enabling higher efficiency, quality, standardization, and value delivery in a regulated medical devices environment.

Working closely with the GBS Continuous Improvement Global Leader and the respective functional Tower Lead, this role is accountable for embedding CI into day-to-day operations, building sustainable capabilities, and delivering measurable business outcomes.

Key Responsibilities

Drive Continuous Improvement & Operational Excellence

• Identify, prioritize, and execute improvement opportunities across Systems and Processes of Contract Management and Commercial Excellence teams (supporting the US sales team)
• Lead CI initiatives focused on cycle time reduction, process efficiency, quality, and service performance.
• Design and facilitate Kaizen and process improvement workshops; ensure disciplined execution and benefits realization.
• Establish project governance, performance metrics, and review rhythms to ensure sustained outcomes.
• Partner with operations and functional leaders to standardize and simplify processes aligned with global standards and compliance requirements.
• Embed a strong CI culture through Lean Six Sigma coaching, mentoring, and hands‑on project delivery.
• Act as a trusted CI advisor, enabling data‑driven decision‑making for operations and the business

Digital Enablement & Automation

• Identify and deploy opportunities using low‑code/no‑code automation and analytics tools to drive efficiency.
• Hands‑on use of tools such as Excel Macros, Power Automate, Power Query, Alteryx (or similar workflow tools).
• Collaborate with IT and digital teams to integrate automation into end‑to‑end process improvements.

Visualization & Data Insights

• Develop and leverage basic dashboards and visualizations using Power BI or Tableau to support performance tracking and insights.
• Promote data‑driven culture through simple, effective reporting solutions.

Innovation, Ideation & Stakeholder Collaboration

• Drive ideation programs to encourage employee participation and ownership of improvements.
• Translate ideas into actionable plans with clear benefit tracking.
• Regularly report progress and impact to CI leadership and site stakeholders.
• Collaborate across global GBS teams, functional heads, and site leadership.

Qualifications

Education & Certifications

• Bachelor’s degree in engineering, Data Analytics, Business, Pharma, or related field
• Lean Six Sigma Black Belt (Required)

Experience

• 10+ years in Shared Services/GBS, with 2–4 years in Process improvement/ Operational Excellence roles
• Exposure in supporting Sales/ Marketing/ Customer ops teams is a plus

Skills & Competencies

• Strong facilitation, coaching, and stakeholder management capabilities.
• Hands‑on experience with automation tools (Power Automate, Excel Macros, Power Query, Alteryx or similar)
• Working knowledge of data visualization (Power BI/Tableau)
• Strong analytical, problem‑solving, and data‑driven mindset
• Effective stakeholder management, facilitation, and collaboration skills
• Understanding of Lean, CI methodologies, and change management

Key Attributes

• Passion for driving change and measurable business impact
• Results‑oriented with a “no‑limits” mindset
• Comfortable in a fast‑paced, global, regulated environment
• High ownership, resilience, and ability to balance strategy with execution